What role is a Tesla SA and how do I contact one?

[Captain78]

I have seen several in this forum mention that they are talking to an SA. Is this a sales advisor? How does one connect with an SA? I haven’t seen any option for that or any contact information since I placed my order. Are they able to provide clearer estimates on delivery timeframe? Thank you.

 

[Goobers]

I have seen several in this forum mention that they are talking to an SA. Is this a sales advisor? How does one connect with an SA? I haven’t seen any option for that or any contact information since I placed my order. Are they able to provide clearer estimates on delivery timeframe? Thank you.

You should’ve gotten an email and a text if you provided a phone number (assuming you can receive texts)… reply to the text.

 

[Teedub21]

seems not everyone got one. I have an existing Tesla account from my model 3 (no longer own) and after placing my Y order january 22nd I’ve received no texts or calls.

 

[Goobers]

seems not everyone got one. I have an existing Tesla account from my model 3 (no longer own) and after placing my Y order january 22nd I’ve received no texts or calls.

Now that I've thought about it, you’re right. I only got a text from them due to an issue with financing.

Oh, I’ve been spreading bad info.

There is a way to send a message in the app, but I don’t know what kind of help that’ll be. Tap on profile in the upper right, then scroll down and tap help. And finally “need more help.”

 

[Captain78]

I got an email but not a text. The email does not contain any contact info.

 

[Teedub21]

Yes, I’ve also gotten a confirmation email, well probably 5 for every change I’ve made.

 

[hmmwv]

When you get closer to delivery someone from the 510 area code may text you to ask you to complete your pre delivery tasks. Between that and order placement don't expect any contact from a SA.

 

[WetzelPretzel]

I went into my local Tesla store and they assigned me a SA