dreamer1213
Member
I'm not 100% sure. My invoice says "Verified customer concern of high pitch whining noise. Found noise coming from battery penthouse. Replaced seal and performed coolant purge. Updated firmware and found noise no longer present. Verified proper operation". Hope that helps. Sounds like the seal was bad, not missing. In any case, they got right to it and fixed it. Keep on top of them as it should be documented in their system. Shoot, tell them to call the Portland service center and ask them about it
That is helpful! Thank you very much. I told my wife about this post and literally said I was going to tell them to call Portland.
Alas, still no fix. They continue to claim it's normal. I stood outside and had a 15 minute conversation with the service manager and lead tech. The service manager was understanding, but unaware of how a lot of things are fixed in general. If I hear "it's a characteristic of the car" one time, I may lose my actual $h!t. I asked the tech if they checked the seal and he said: "It's there and properly installed". I left the conversation stating that I'm not satisfied and this will result in a buy back if not resolved. They both didn't flinch at the statement, although the service manager advised they will work with me if I choose to go that route. I don't. I just want it fixed. But will if I have to.
I also asked if anyone else had complained, and the response was not to their knowledge. Shouldn't that be a huge red flag that it's isolated?
I then went and drove a demo at the Tesla store. It exibited what I would consider standard noises. I then took matter in to my own hands and checked myself by removing the lower rear seat cushions. The seal is there, but clearly not installed properly. See attached images that I captured showing how horribly misaligned it is.
Sent an email to the service manager with the evidence and pending a response.
My seal was completely missing, but I've also heard of other instances of it either being faulty or installed incorrectly.
Exactly. That's what I stated several times during our conversation. It's not there or not right. It's a $44.00 seal. Yes, it's work to replace it, but seriously. You'd rather have a car bought back then replace a seal? I already did the troubleshooting, just fix it it.