Every contact gets a different answer. Performance M3 with all boxes checked (EAP, FSD, PUP, and Premium White) for total Price $81,700 was delivered mid-September, 2018. At delivery, was told PUP would be received within 6-weeks. No contact from Tesla, checked with Van Nuys, CA SC while getting our MX 100D first annual service, was told by EOY. Again, no contact from Tesla. Emailed customer service based on jkoya response above. Customer Service said online account does not get noted, my VIN shows PUP due bill, update packages are being sent to SCs (package includes spoiler and badging) in order of VIN#. If I wanted to check status for my update, I was advised to call the Burbank SC (place of M3P purchase). I called Burbank SC, was told they never heard PUPs were being shipped based in VIN#, they have no idea when it will be received but would refer my request to Parts Dept and they will call me with status. That was two weeks ago and I have had no further contact with Tesla. Internet clearly shows that all the M3P cars being delivered in Europe have the rear spoiler and performance badging. Obviously, Tesla has our money and does not care about existing customers that paid the highest price last year for the performance models. Europe would not allow a car to be delivered without all parts installed and Tesla wants to make as much money in 1st quarter they can so we poor fools in the US are left in the dark. We have always been very happy with Tesla. We are now going 5+ months with no proactive information coming from Tesla and different stories with each contact. This is a terrible way to treat your customers. It is also interesting that no one at Tesla, including Ellon are even commenting on this issue. I understand delays but it would be nice if Tesla would send us an official letter that explains this situation and offers a clear path to resolution.