We have a good sized crack in our windshield that is continuing grow. This happened back on June 6th and we immediately called our insurance company (USAA) who has a relationship with safelite.
- We were scheduled for the replacement on Saturday June 11th.
- Safelite called the morning of the 11th and said they still don't have the glass and that they'd call when they did.
- I called back this morning and Safelite said they ordered it from the Tesla Dedham Service Center, but still no glass.
- She provided the name of the person they spoke with to place the order (Nelson) as well as the PO#
- I immediately called Dedham. They got the call and placed the order, but that the windshield is on backorder.
- I am told that Nelson at Dedham said that he told the Safelite people to call the Watertown SC to see if they had one (something I believe he should have tracked down for them).
- Dedham calls Watertown for me to see if they have one...can't get them on the phone and says he'll call me back when he does
- I thank the Dedham service rep and let him know that if Watertown does not have a windshield, we will be dropping our car off at the Dedham SC and will require a loaner vehicle.
- I am promptly told that they will not provide me with a loaner because it is an insurance claim and that I can go through my insurance (at a cost to me) to get a rental car.
- I point out that the only reason I need a rental is because TESLA has a windshield backorder. He tells me again they will not provide a loaner.
- I call Watertown myself, get the parts team on the phone right away....no windshield. Can't confirm or deny if they'll give me a loaner. Also cannot tell me when they might actually have a windshield for me. Waiting for a call back.
Is it me, or are these "Showrooms" or "Galleries" becoming more and more like "dealerships" every day. When I had my first model s in 2013, there is NO WAY they'd let me go without providing me a loaner. So far, I am highly disappointed.
More to come......
- We were scheduled for the replacement on Saturday June 11th.
- Safelite called the morning of the 11th and said they still don't have the glass and that they'd call when they did.
- I called back this morning and Safelite said they ordered it from the Tesla Dedham Service Center, but still no glass.
- She provided the name of the person they spoke with to place the order (Nelson) as well as the PO#
- I immediately called Dedham. They got the call and placed the order, but that the windshield is on backorder.
- I am told that Nelson at Dedham said that he told the Safelite people to call the Watertown SC to see if they had one (something I believe he should have tracked down for them).
- Dedham calls Watertown for me to see if they have one...can't get them on the phone and says he'll call me back when he does
- I thank the Dedham service rep and let him know that if Watertown does not have a windshield, we will be dropping our car off at the Dedham SC and will require a loaner vehicle.
- I am promptly told that they will not provide me with a loaner because it is an insurance claim and that I can go through my insurance (at a cost to me) to get a rental car.
- I point out that the only reason I need a rental is because TESLA has a windshield backorder. He tells me again they will not provide a loaner.
- I call Watertown myself, get the parts team on the phone right away....no windshield. Can't confirm or deny if they'll give me a loaner. Also cannot tell me when they might actually have a windshield for me. Waiting for a call back.
Is it me, or are these "Showrooms" or "Galleries" becoming more and more like "dealerships" every day. When I had my first model s in 2013, there is NO WAY they'd let me go without providing me a loaner. So far, I am highly disappointed.
More to come......