I love my Model 3 FSD ER leased in July 2019. so I signed up for Tesla Solar recommended 7.4KW and 4 PowerWalls and secured a loan with Sunlight Financial in April 2020. After 4-5 reschedules for installations (mind you I paid for boarded dog, hotel rooms each time to get out of a steamy house with no water- I'm on a well, each time), I was finally called and told someone would visit to do an assessment.
In the meantime, my grid power went out twice from thunderstorms/ falling trees, and lost two freezers full of food.
Assessment went well, and solar install was scheduled - three time no show or contact from anyone. I had to call again, and ask what's going on. "Oh, the project manager is working on your project. You need a panel upgrade". Uh, excuse me, why didn't anyone tell me? Again before scheduling three additional install dates and not showing up? "I'm sorry" is all I received.
Project manager finally called me two weeks later and told me an electrical sub-contractor would contact me with a panel upgrade date. Nothing. I leave three messages with so called project manager, and he leaves a message, "Still working on a date." I hear. This is 5 WEEKS AGO. In the meantime, my solar system design listed on my account is now 8.4KW, 4 PowerWalls, and $6K more!
I just left a message with the so-called project manager again today, asking him to cancel his electrical contractor and arrange another. Please upgrade my breaker panel ASAP. At this point, the solar panels might just get installed in time for the fall leaves to cover them up.
Thank you Tesla Solar for the worst customer service experience I've ever had... and the process truly hasn't even really started yet!
In the meantime, my grid power went out twice from thunderstorms/ falling trees, and lost two freezers full of food.
Assessment went well, and solar install was scheduled - three time no show or contact from anyone. I had to call again, and ask what's going on. "Oh, the project manager is working on your project. You need a panel upgrade". Uh, excuse me, why didn't anyone tell me? Again before scheduling three additional install dates and not showing up? "I'm sorry" is all I received.
Project manager finally called me two weeks later and told me an electrical sub-contractor would contact me with a panel upgrade date. Nothing. I leave three messages with so called project manager, and he leaves a message, "Still working on a date." I hear. This is 5 WEEKS AGO. In the meantime, my solar system design listed on my account is now 8.4KW, 4 PowerWalls, and $6K more!
I just left a message with the so-called project manager again today, asking him to cancel his electrical contractor and arrange another. Please upgrade my breaker panel ASAP. At this point, the solar panels might just get installed in time for the fall leaves to cover them up.
Thank you Tesla Solar for the worst customer service experience I've ever had... and the process truly hasn't even really started yet!