Glad to hear that all of your previous service issues were successfully covered by your XCare warranty for the last 3 years. It is never our intent to cause such an inconvenience for you or any of our members, in fact we make sure to make the process easier and more simplistic when we iterate.I bought the Xcelerate coverage, back in 2021. So far I had 6 claims with them. The firs 5 where pretty smooth and straight forward, but my last claim was a night mare - I believe its all because they implemented this new extra steps with cause of failure and all this.
In my experience tesla service doesn't want to communicate with xcelerate and I understand them, who want's to waste extra time if they can just deal with their customer. So all communication has to go through me. Now instead of going on my tasks for the day I have to be the messenger between them 2.
Example on my current service:
A freind of mine has the Tesla extended warranty and the process is waay smoother. Telsa warranty costs a little bit more, but its worth to do that for a quick process and less headache and waste of time and money. I will definitely go with tesla's ESL, I don't recommend getting Xcelerate coverage.
- I get the estimate from tesla
- Xcelerate wants the causes on it
- tesla says if you want that then you have to approve at least 1 h labor for them to inspect the items and update the invoice
- ask xcelerate that - they say I have to approve it since I will have to pay it if the item is not coverred
- I came with known tesla's design failure of halfshaft rattling when accelerating after a turn (replaced it already 2 times, this is 3rd one) and falcon wing door sensor
- All this back and forth takes time (hours)
- Tesla says that if I don't give them an answer quick they will have to reschedule my appointment for a time when I'm ready to repair it
There are times when we do need to know cause of failure to determine the failure is not related to physical damage or corrosion. We have actually simplified our processed to make the process easier for you, Tesla and XCare together. A nice feature of Tesla service is their ability to communicate via the app. We have used this many of times to verify the cause of failure in a simple and generalized A,B,C format that is needed to verify claims eligibility. And it has greatly reduced the need for redundant back/ forth communication and have also had great feedback from Tesla around this type of simplification. Since the 3 multiple choice options are highly generalized, it doesn't even require any "breakdown" for Tesla to determine, and we almost always get cause of failure immediately once requested.
Please feel free to reach us anytime if you have questions or need assistance with any future claims [email protected]