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Your Experience working with DS?

Discussion in 'Model S' started by nostik, Aug 25, 2017.

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  1. nostik

    nostik Member

    Joined:
    Jul 9, 2017
    Messages:
    13
    Location:
    Austin, TX
    Trying to see what your experience has been working with your DS. Mine has not responded to a single email over the last month since I placed my order. Now that my delivery date has changed and may impact the special APR offered by Alliant, I'd really like to get in touch with my DS and see if he has any insight into my delivery. Any suggestion on what I can do here?
     
  2. boaterva

    boaterva Supporting Member

    Joined:
    Apr 2, 2016
    Messages:
    1,951
    Location:
    Northern Virginia, USA
    First, when has your delivery been delayed to? I think the Alliant rate is good after September. My DS has been excellent so far, answering emails within 24 hours. But like any other organization, that's always an individual thing. Not sure you can request a 'transfer'! Do you have a phone number for your DS? I have mine, which, again, may be an indication of how he does business, giving out a direct number.
     
  3. bktiger86

    bktiger86 Member

    Joined:
    Sep 3, 2016
    Messages:
    136
    Location:
    West Covina, CA
    Wow I thought I was the only one. when I had my car delivered back in January, 2017 I had the same issue with my DS. There was literally 0 communications, 0 responses, and 0 customer service. My delivery was in SoCal.

    What I had to do was to call the service center next door and tell them to tell the delivery specialist to respond to my damn emails. And soon enough, I did get a response back and they gave me some BS answer like "OH sorry I was on vacation..."
     
  4. boaterva

    boaterva Supporting Member

    Joined:
    Apr 2, 2016
    Messages:
    1,951
    Location:
    Northern Virginia, USA
    When I was assigned mine, he was on vacation, but his email said so (out of office notification, and who cares the first week after you place an order?). Sounds like some locations are either overwhelmed or need some training in customer service!
     
    • Like x 1
  5. GaryREM

    GaryREM Member

    Joined:
    Jul 16, 2013
    Messages:
    426
    Location:
    Fairfax, VA
    Terrible.

    Recently picked up my 75D. My DS was unavailable at first, but I got an email from another DS who said he was covering until my DS returned.

    Top notch followup during the whole process (Tyson's Tyco Road).
     
    • Like x 1
  6. iSpencerPRo

    iSpencerPRo Member

    Joined:
    Aug 17, 2017
    Messages:
    41
    Location:
    Rancho Cucamonga, CA
    Absolutely terrible.
    Sounds like the same BS that others have gotten on here. Ordered 7/10 Confirmed 7/13. Sent 6 emails over 2 weeks to get in touch with my DS and eventually called the original person(Kent who was the one who confirmed my order). I got the excuse that she was on vacation for 2 weeks. This is out of Costa Mesa. After confirming that I'd have my vehicle here by the End of August, its now been pushed to Sept which means I won't be using this car on my drive on vacation. Huge bummer as I confirmed this since I ordered the car.
     
  7. whitex

    whitex Active Member

    Joined:
    Sep 30, 2015
    Messages:
    1,568
    Location:
    Seattle area, WA
    3 purchases to date, but while I've had mix of OA's (last one was amazing), I never had a great DS. The last time (Dec'16) was the worst, the guy never responded unless I spammed the entire regional office (an email list I got from his out of office he once set). The OA did most of his work, including appraising the trade-in. The DS made mistakes in the financial paperwork too, which I had to figure out. In the end, even the delivery was handled by someone else, so I never even met the guy.
     
  8. Patrick W

    Patrick W Active Member

    Joined:
    Mar 17, 2015
    Messages:
    1,104
    Location:
    SLC, UT
    I'm on my second S. Great experience in both cases. Actually, same with my experiences with the service center.

    Sad to hear not everyone has had the same experiences.
     
  9. eye.surgeon

    eye.surgeon Member

    Joined:
    Nov 18, 2014
    Messages:
    918
    Location:
    California
    You DS is not your penpal. I never emailed mine and never heard from mine until I was contacted with my delivery date.
     
  10. Robgs75

    Robgs75 Member

    Joined:
    Aug 20, 2017
    Messages:
    8
    Location:
    San diego
    I have had some issues with my DS as well. I sent several emails as my 1st order was wrong and had to be reprocessed. I had already sold my ICE car and Im still in a rental. After I called the Tesla 800 number and asked what was going on I got an email from the DS. She said I should have my S75 by the end of August with a 7/28 order date. I followed up agin today to confirm no response. You would think for the premium price you pay you would get premium service, if they didnt have a kick ass product I REALLY want I would have cancelled and bought a Porsche. Taking delivery in San Diego.
     
  11. Tesmotorfaqcom

    Joined:
    May 28, 2017
    Messages:
    47
    Location:
    Los Angeles
    I got my car on the last week of Dec which I understand is usually the busiest time for DS. The DS do reply to email if I sent in reminder or call her to follow up. Also during the day of delivery, the DS was there but she let one of the newer person handle my delivery which is fine as I already know the car pretty well.
     

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