Ordered back in mid-October through Tusker and frankly, once the paperwork was completed, the rest of the experience has been foggy and characterised by a total lack of communication from both Tusker and Tesla. Tusker have completely failed to communicate with me (with the exception of Ella and Harsh on webchat). No proactive communication at all, I’ve had to initiate all contact. Apart from automated emails every fortnight telling me the expected delivery date was ‘early February’. I received the last of these emails on Tuesday of this week - laughable. I can accept that Tesla were in the position of me not being their direct customer and so less able to communicate with me and I did manage to get some information by phoning them but again, nothing pro-active.
I found out last week, during a call I initiated, that the car would be delivered to my home address on 13th March. I did receive a telephone call on Monday confirming this (the first communication I hadn’t initiated) and a follow-up NO-REPLY email. Told I should expect a text to confirm 48 or 24 hours beforehand and then a text confirming time slot on delivery day. So, no text arrived on the 12th so I phoned mid-afternoon (before the telephone lines close at 4:30) to try to get some confirmation. Was told it is scheduled for the 13th and I would get a text later on the 12th. No text arrived (wasn’t really expecting one tbh). So, hoping the car arrives today but not totally sure.
Do both leasing companies and Tesla need to improve communication? Absolutely yes. Will they? I doubt it, they are selling all the cars they can make so why bother, it isn’t hurting sales. Once competition finally picks up it might come back to bit them on the a**e but until then there doesn’t seem to be much incentive.
I found out last week, during a call I initiated, that the car would be delivered to my home address on 13th March. I did receive a telephone call on Monday confirming this (the first communication I hadn’t initiated) and a follow-up NO-REPLY email. Told I should expect a text to confirm 48 or 24 hours beforehand and then a text confirming time slot on delivery day. So, no text arrived on the 12th so I phoned mid-afternoon (before the telephone lines close at 4:30) to try to get some confirmation. Was told it is scheduled for the 13th and I would get a text later on the 12th. No text arrived (wasn’t really expecting one tbh). So, hoping the car arrives today but not totally sure.
Do both leasing companies and Tesla need to improve communication? Absolutely yes. Will they? I doubt it, they are selling all the cars they can make so why bother, it isn’t hurting sales. Once competition finally picks up it might come back to bit them on the a**e but until then there doesn’t seem to be much incentive.
