When waiting for my (and everyone on the forum who had pre-ordered the refresh everyone was so frustrated including me, many of us weee talking about alternatives such as MB, other electrics and I even thought about buying a demo of the old model S.
i believe after the plaid event they seemed to be delivering only plaids, even orders that were only three weeks old while customers like myself were waiting over 6 months for out LR. I considered changing to plaid or even a different color. I am glad I waited for the colors I ordered.
as far as Tesla’s customer service and concern for their customers, it is almost non existent. They do not seem to give a crap about customers. Maybe because in the long run they believe most people will love their Tesla. This is my first ev, and I am thrilled with the vehicle. Happy I waited.
but if there was a competitive car available that had decent customer service, I would prefer to buy from them for my next ev in about 3 years. I really hated dealing with Tesla.