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I had a confirmation email from tesla today to my question asking if I will get the free mileage and they said I would. This was a relief as still not had the email they sent out originally.
If you registered in the quarter and didn't get the credit cause you missed it by whatever timing, contact your sales rep and when they give you the same run around, ask to talk to a higher level manager until you get to the regional level. So they know people do not like being used and than ignored.
Based on umpteen years of experience and reading this forum I think more likely the reason is that the person you spoke to didn't know the answer.
Clearly not aceptable that they aren't trained to know the answer.
Also unacceptable that they don't say "I don't know but will find out". If I had a quid for every time users/newbies on here said "I was told by Tesla Rep XXX", and all the old hands here said "Borrocks!" ...
Unacceptable, and beggars belief to me that none of them say "Dunno" ...
I tried online chat (they said 'no exceptions'), and then emailed the contactuk email last night. Picked up on the 13th and the car has issues. Frustrated.
Picked up my 2023 MYP on 9th December, then saw this email pop through this week...bit gutted tbh as it was new UK inventory stock which I bought and picked up within 7 days...would definitely have held on for another week or so had I been made aware..
VW ID4 is going up in price and all reservation holders will have to stump up the up-lift. I can't think of any occasion when Tesla has done that to people who have placed an order and are waiting patiently .and during that time Tesla raised the price (which has happened often)
One assumes they appear as zero cost when you charge. But am not going to try it until someone confirms to be that i wont be... as far cheaper at home...
Yes, you will be able to see the miles/expiry in the Loot box & can also check in the app via 'Account -> Charging -> History' (similarly in your online account)
Yes, you will be able to see the miles/expiry in the Loot box & can also check in the app via 'Account -> Charging -> History' (similarly in your online account)