I can see why Tesla would be stumped because who would think somebody had a device installed in the car that defeats or interferes with seat belt safety?
Maybe every phone call should start, "Have you reverted the car back to as-delivered condition? Have you done a factory reset on the center console? No? Call us back when that is done."
Or maybe, "It's our policy to do a remote reset on your car in order to continue diagnosing a potential problem, are you sure you want to proceed?"
Maybe every phone call should start, "Have you reverted the car back to as-delivered condition? Have you done a factory reset on the center console? No? Call us back when that is done."
Or maybe, "It's our policy to do a remote reset on your car in order to continue diagnosing a potential problem, are you sure you want to proceed?"