After 8 weeks...

[kickenandbrian]

Still crickets from Tesla. Nada, zilch.. Another day of waiting.

 

[LNL_HUTZ]

Not even a "5 to 7 weeks" text? That sounds odd. I'm at six weeks right now and have been getting texts every 2-3 weeks. Have you asked your SA to make sure you're all ready to take delivery?

 

[kickenandbrian]

I’ve gotten automated texts but nothing else. And each text seems to add time, 2 weeks apart but only 1 week progression. Others have gotten these same texts and then VINs shortly after. I don’t consider these real communication since they seem random and nonsensical..

 

[kickenandbrian]

When I initiate chat, I get someone. But emails or phone calls to my “SA” result in nada.

 

[totoro722]

Waiting is the worst. Unless you have a bad service experience!

 

[Demonofelru]

Yeah, don’t really have anything to add except feel sorry for you and hope you get it soon. Their opaque order process really is the worst.

 

[caleedubya]

Feel your pain bro. I ordered 07/21 blue,black, 19”, no FSD, tow in Canada and it’s been radio silence here too. Talked to SA who assured me I’d have it by the end of Sept but time is running out!

 

[kickenandbrian]

Feel your pain bro. I ordered 07/21 blue,black, 19”, no FSD, tow in Canada and it’s been radio silence here too. Talked to SA who assured me I’d have it by the end of Sept but time is running out!

Same model as me. Ordered 7/18.

 

[caleedubya]

Same model as me. Ordered 7/18.

Where u at?

 

[Blue Skye]

Where u at?

He’s from Spokane Washington. All of the west coast is looking like we will be getting ours near the end of the month. I’m in the same boat as OP.

 

[rick245]

I am in the same boat! Ordered on 7/28 for a W/B/geminis no tow, no FSD (NJ), still no response. Just had a chat online and they say the tentative delivery date is 21'st but now VIN assigned. Sounds weird, I am not sure if I will receive it before EOQ.

 

[TomServo]

Tesla's communications skills are poor at best. That was my # 1 recommended topic when I received my post-delivery survey. I told them they need to "stop acting like some hi-tech start-up in someone's garage" and start acting like a business. If they expect to get Baby Boomers to start spending all that money they have squirreled away they need to fix that ASAP. And FTR I'm a 68-year-old BOOMER and Tesla FANBOY and put up with that nonsense. But I will admit I wanted to throw in the towel a few times because of the lack of basic communications.

 

[LNL_HUTZ]

I'm sure we all would appreciate more personal attention during the order and delivery process (I know I would). But if I had a product that people happily order months in advance and then get the sweats waiting to get their hands on, I don't think I would invest any more resources in customer service than Tesla does. I mean, my heroin dealer doesn't have a toll-free order status line.

Presumably, when supply and demand equalize and there is bona fide competition, they will be forced to retool this part of the operation.