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But wow, that was very difficult to read. Your constant references to the car as "she", "her", and "girl" are just pure maddening.
I noticed creaking sounds when I'd go over bumps, especially at low speeds. No alerts or warnings, and other than the creaks the car seemed to drive just fine... (The issue ended up being the front control arm on the right side. I don't know more detail than that, but they told me it's a problem they'd only expect to see on much older cars.)
I can add two issues I've had with air suspension. But I'll start by saying it wasn't nearly as bad as TDial's issue and I never had to be towed/flatbedded, and I'm very glad I have the air suspension as it has saved me a number of times from bottoming out.
First issue was late June / early July, about a week before a 600-mile trip, I noticed creaking sounds when I'd go over bumps, especially at low speeds. No alerts or warnings, and other than the creaks the car seemed to drive just fine. It started getting worse a day or two before the trip, so I called the Rockville service center and asked them to at least tell me if it was safe to drive long-distance. They agreed to take a quick look the next day even though they're normally backed up several weeks. After they took an initial look, they said it would be safe to drive but they wanted to go ahead and repair it before my trip anyway. The only problem: I was scheduled to leave that afternoon! Well, they put me in an Enterprise rental, so I took that home and packed it up for the trip. Rockville finished my car just in time, so I transferred all the luggage over and left the rental with them before heading up to NJ. Amazing service! (The issue ended up being the front control arm on the right side. I don't know more detail than that, but they told me it's a problem they'd only expect to see on much older cars.)
Second issue was about a month ago, on a short late-evening trip. The suspension was stuck in High for the entire 10-15 minutes (but otherwise the car was driving fine), and there was an alert on the dashboard to call Tesla service. They were closed so I called roadside assistance. They were unable to connect to my car for some reason, so they left a message for Rockville. Then, no alert or any other problem when I got back into my car an hour later to go home, and no other suspension issues since then. Rockville ended up looking at it ~2 weeks ago during my annual service but couldn't find any problems.
My car wasn't built at the very end of a quarter, and the creaking suspension is by far the most serious issue I've had with it. Generally, the way I see it, no company is perfect -- there will always be flaws with any product or service at some point -- but what distinguishes a great company from a merely good (or bad) one is how they handle things when they do go wrong. By that measure, Tesla gets an A+ from me based on my own experience.
@paulkva: I'm starting to also hear these loud creaking noises from my front left air suspension, and I am going to call the service center about it. But I'm curious what the issue with it was. Did they replace the suspension in that location you heard the creaking? At first I wasn't sure if it was the cold. I never heard it in California where it was warmer, but now I suspect it has to be something more than the cold. I don't hear it in any of the other locations (front right, or either rear side).
Corrections: Front Control Arm - Front - Lower - RH
Part Quantity
FR SUSP AFT LINK ASSY (6007997-00-B) 1
WASHER, NORDLOCK, 15.2x30.7x3.4 (1033093-00-A) 2
NUT HFPT M14x1.50 [10] ZnAl-W (1004358-00-B) 2
Parts Replaced or Added
Corrections: Battery Assembly (Remove and Install)
Corrections: Four Wheel Alignment (with Air Suspension)
Pay Type: Warranty
I noticed creaking sounds when I'd go over bumps, especially at low speeds. No alerts or warnings, and other than the creaks the car seemed to drive just fine. It started getting worse a day or two before the trip, so I called the Rockville service center and asked them to at least tell me if it was safe to drive long-distance. (The issue ended up being the front control arm on the right side. I don't know more detail than that, but they told me it's a problem they'd only expect to see on much older cars.)
Today, with just over 23K miles, I've just started hearing a groaning/creeking sound when raising or lowering my air suspension. i'll update when I know more.
Does anyone know what the tolerances are for level on the air suspension? I measure a 1/4" difference in ride height across the rear when measuring from ground to top of wheel well. The car looks visibly off level from the rear.
Me too. Very unscientific, but I could insert 3 fingers between the top of the rear wheel and fender on one side, but only two on the other. Prior to this, I had noticed the car seemed a little lower on one side and for the longest time, just assumed one wheel was in a little rut or something where I parked. I mentioned it to Service. They reported back that when they measured it from the chassis it was level, but due to manufacturing tolerances, the "body" could be off by a bit. Here is the report I got back, but in writing, they just say everything is okay.
View attachment 80753