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All of My Tesla Problems

Discussion in 'Model S: Interior & Exterior' started by zacharyartman, Aug 21, 2018.

  1. zacharyartman

    zacharyartman Member

    Joined:
    Aug 5, 2018
    Messages:
    13
    Location:
    Princeton NJ
    I don't know if it is just me, but my 2016 Model S has had plenty of problems. Not sure if I can do anything about this as for some I have brought the Tesla into the service center and they say they "can't reproduce". When I first purchased the car, I was told that for service I would be able to have the car picked up and dropped back off with a loaner, however, now my service center (an hour away from me) is saying that they won't do that anymore. I have also had a time where I was told I would get a loaner car but they "forgot to charge it" so I ended up not getting a Tesla loaner.

    1. Passenger window is leaking. Haven't seen service center about this yet.
    IMG_0030.jpg

    2. The headlights were not fully lighting up. Went to the service center about this and then got the car back a few days later. They didn't fix it so had to send it back to them again. They're working now.
    IMG_0169.JPG IMG_0170.JPG

    3. Sunroof rattles when it opens. Haven't gone to service center yet


    4. Steering wheel locked. Couldn't drive the car. Went to the service center and they had the car for 6 weeks. They replaced the drivers seat...


    5. Hazard light button not lighting up like it used to


    6. The passenger window switch was not working intermittently but not gonna bother bringing it to Tesla because they won't be able to reproduce.


    7. Also, there is a high pitched noise but can't seem to find the video of it. Tesla couldn't reproduce the noise.
     

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  2. MountainPass

    MountainPass Vendor

    Joined:
    Mar 2, 2018
    Messages:
    233
    Location:
    Toronto, Canada
    Your service experience sounds even sub-par to your average car dealership. Very disappointing, sorry you are having so much trouble.
     
  3. Hotlobstah

    Hotlobstah Member

    Joined:
    Aug 30, 2016
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    555
    Location:
    Cape Cod
    My 2016(recently sold) was pretty perfect. When there was an issue(close to 50 k miles I pointed a couple things out due to getting close to end of warranty) they simply replaced everything I mentioned. My service center is in Dedham, MA...love those guys!
     
  4. MathijsKok

    MathijsKok Member

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    Location:
    France
    What service centre is that?
     
  5. zacharyartman

    zacharyartman Member

    Joined:
    Aug 5, 2018
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    Location:
    Princeton NJ
    I have tried both the springfield NJ and Devon PA. There is a new one opening in Lawrence NJ so I am hoping that one will be better.
     
  6. buttershrimp

    buttershrimp Click my signature to Go Mad Max Mode

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    ATX
    Dude you should print this out with photos and talk to service head.... say you need a loaner
     
  7. MathijsKok

    MathijsKok Member

    Joined:
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    Location:
    France
    Yes, I would make sure I would speak to a service centre manager. I had issues as well and as emails were not responded to I simply called the standard roadside support and explained I could not find any other way to get somebody's attention. We got a call from the local service centre manager the same day and all was solved.
     
  8. Daddy S

    Daddy S Member

    Joined:
    Aug 12, 2018
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    Location:
    Tempe
    Unreal! Sounds like you need to be an asshole at this point since they are def giving you the run around. If I was you I would tell them they need to replace that piece of sh.. lemon! Seriously tho with all those issues that car is def faulty. All dealerships are the same, take ur kindness for weakness. Once you let them know you have had enough with all the bullshit and need to start hitting them where it always hurts them the most. Start leaving terrible feedback on every possible review you can find until they get the picture. Have had friends with other car manufacturers have the same issues cuz they didn’t go in there with the right mindset (Ur not leaving until ur issues r resolved) and got dicked around until they started leaving awful reviews on yelp, Facebook, google, etc. Honestly I would go in there and not leave until they replace the entire car with a different one. Bring a lawn chair and sit outside and let every potential customer walking in know how awful their service is and all the problems ur having with no help from anyone that works there. That will get their attention real quick!
     
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  9. zacharyartman

    zacharyartman Member

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    Aug 5, 2018
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    Location:
    Princeton NJ
    Has anyone had a problem with the USB port not working? One of the front USB ports no longer work
     
  10. Nrazar

    Nrazar Member

    Joined:
    Jun 23, 2018
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    58
    Location:
    Sunnyvale
    The lawn chair thing is great lol. But he is right. It’s time to start notifying other service centers or escalating the issue through your portal to get into contact with a service mananger. They won’t take my car back and I have so many more problems I swear you can end up needing a lawyer
     
  11. Lasttoy

    Lasttoy Member

    Joined:
    Mar 24, 2017
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    718
    Location:
    St Augustine, Fl
    There is a lesson here.
    Not all Service Centers are the same.
    There have been a lot of post lately about SC karma. Mostly bad. Tesla needs to get a handle on this.
    I wish Tesla would open a SC complaint department. To fix this problem.
     
  12. zacharyartman

    zacharyartman Member

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    Location:
    Princeton NJ
    Those of you with alcantara dash, has yours gotten a white faded spot like this?
    [​IMG]
     
  13. Bet TSLA

    Bet TSLA Active Member

    Joined:
    Dec 8, 2014
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    Location:
    Cupertino, CA
    For intermittent things, try using the "Bug Report" voice command. Say what just happened. It snapshots various things (supposedly). Then you can call them up and ask them to pull the logs and look at them. Might help.
     
  14. ICUDoc

    ICUDoc Member

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    691
    Location:
    Sydney NSW
    No- do you rest your hand there to touch the top row of icons?
     
  15. Russell

    Russell Supporting Member

    Joined:
    Sep 25, 2012
    Messages:
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    Location:
    Silicon Valley
    Nope. Try vacuuming it with a brush attachment and figure out which brushing direction makes the alcantara look darkest.
     
  16. JayyyDeee

    JayyyDeee Member

    Joined:
    Apr 2, 2016
    Messages:
    149
    Location:
    Canada
    i have the same fogging issues on my windows but no water leak... should I be worried?
     
  17. zacharyartman

    zacharyartman Member

    Joined:
    Aug 5, 2018
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    Location:
    Princeton NJ
    I'm thinking that I must, just wish it didn't look like how it does.
     
  18. OCP85+

    OCP85+ Member

    Joined:
    Jul 11, 2016
    Messages:
    51
    Location:
    California
    Looks like you have a vent phone mount. Guessing you rest your hand on dash when using phone. I don’t have the alcantara dash, but knowing the materiel I’m not surprised it would like that if there is repeated friction.
     

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