Unfortunately, EAP was not on the car despite being on the sticker and paid for. That caused some confusion on whether or not it could be fixed over the air, whether a mobile tech could do it or whether I should drive to the Service Center. I opted to go to the Service Center which seemed about as confused and said they needed to open a ticket and then have someone in California process it and send an over-the-air; then another guy said it needed to be on the shop's Wi-Fi. Nobody had their story straight, so the guy explains he'll open the ticket, someone in California will process it and I might have to come back. He said nobody there had access to re-programming and it required special privileges (presumably to not allow anyone to give this stuff away for free). While that conversation was taking place, a random Tesla guy was standing next to him, who had commented since arriving moments earlier. He listened to the back and forth and once I was like, "Ok, let's hope this sorts itself out.", he said, "Is the car here, I just sent the signal down, we can go check it out, but it might take a while." Literally, walked over to the car, he went to the Autopilot screen and all the Enhanced stuff was there.
So in reality, easily solved but the advisor guy had no clue. I was surprised the tech guy just stood there and let the guy dig a grave when he had literally fixed it in 5 seconds by just taking a peek at the last 5 digits of the VIN. So great that it was so easily and quickly fixed (on any other car I'm sure it'd take hours), but also a bit disorganized.
Outside of that, flawless experience thus far.