America's Tires refused to rotate my wheels today. They said they are unable to service the car because the 19" tires are underrated for the car. Long story short- I took delivery on Sept 30, 2018. I ordered the car with 19" wheels, but due to a delivery mishap (one of many) my car was still in Fremont at the time of pick up and I ended up with a substitute car with 18" wheels and an IOU for the 19s. Tesla rolled out a ranger and swapped the wheels in my office parking lot a few months later. It took a few more calls to have the avatar on my screen updated, but I thought I was done.
According to the technician, the placard in the door sill shows the car as built with 18" wheels, and the FACTORY 19" wheels have tires mounted on them that do not meet the load standard for the car. One option was to take it the Tesla service center who rotated them last time. Another was to replace the tires (not), and the third one was to contact Tesla and ask them to replace the VIN placard with one showing a build with the 19" wheels.
I called Tesla Roadside service, spent 20 minutes on hold and now have an appointment at the Rocklin service center next week for a complimentary rotation. A replacement VIN placard has been ordered, but it may take months before that arrives.
Long story short, if you have swapped your factory 18" wheels for the 19" ones, either plan to take your car to a Tesla SC for rotation, or start the ball rolling to replace the placard. In the two years the Tesla rep has been working, he's never heard of this problem. I wonder why the 19" tires DON'T meet the load requirement, regardless of the diameter of the wheel...
Me again, blazing trails for previously unknown Tesla issues.
According to the technician, the placard in the door sill shows the car as built with 18" wheels, and the FACTORY 19" wheels have tires mounted on them that do not meet the load standard for the car. One option was to take it the Tesla service center who rotated them last time. Another was to replace the tires (not), and the third one was to contact Tesla and ask them to replace the VIN placard with one showing a build with the 19" wheels.
I called Tesla Roadside service, spent 20 minutes on hold and now have an appointment at the Rocklin service center next week for a complimentary rotation. A replacement VIN placard has been ordered, but it may take months before that arrives.
Long story short, if you have swapped your factory 18" wheels for the 19" ones, either plan to take your car to a Tesla SC for rotation, or start the ball rolling to replace the placard. In the two years the Tesla rep has been working, he's never heard of this problem. I wonder why the 19" tires DON'T meet the load requirement, regardless of the diameter of the wheel...
Me again, blazing trails for previously unknown Tesla issues.