For what it's worth, I cannot fault the new owners. Prior to the administration, I noticed that the powder coating was starting to peel in one tiny area. Andersen sent a new panel out quick-sharp.
In October I noticed that RCM errors were happening frequently. I would normally get maybe one error every two months, but was now getting one per week, which meant that overnight charging was failing. Evios acted quickly on a webchat and within a week they had sent a new unit (everything bar the charging cable and front panel) and an engineer to install it all.
Top marks for honouring the Andersen warranty.
In October I noticed that RCM errors were happening frequently. I would normally get maybe one error every two months, but was now getting one per week, which meant that overnight charging was failing. Evios acted quickly on a webchat and within a week they had sent a new unit (everything bar the charging cable and front panel) and an engineer to install it all.
Top marks for honouring the Andersen warranty.