When I ordered my car on 11/21 I gave my friend's info as a referral and was told it would be put into the system. I was given a delivery date of 12/1. Before that date I spoke with my delivery advisor to confirm the referral so I would have access to the free 6 months supercharging right away. I as told it was in the system as a "hold" but it should be fine by delivery.
On the delivery date, the person at the store told me that they weren't doing the referral program anymore (?!) I spoke with someone else who said the first guy was wrong, and that if I'd given the referral info it would be applied to my account.
When I saw later that it wasn't, I called the main Tesla number and was told I'd get a call back. I didn't. I then spoke with the original rep who sold me the car, a rep from the place I picked the car up at, and a rep from the service center when I had to have something fixed. All of them said they would look into and get back to me soon. Never heard back from any of them. According to my account I do not have the free 6 month supercharging, and my friend said the referral hasn't shown up on his account either.
Other than continuing to talk to people who promise to call me back and don't, is there anything else I can do here?
On the delivery date, the person at the store told me that they weren't doing the referral program anymore (?!) I spoke with someone else who said the first guy was wrong, and that if I'd given the referral info it would be applied to my account.
When I saw later that it wasn't, I called the main Tesla number and was told I'd get a call back. I didn't. I then spoke with the original rep who sold me the car, a rep from the place I picked the car up at, and a rep from the service center when I had to have something fixed. All of them said they would look into and get back to me soon. Never heard back from any of them. According to my account I do not have the free 6 month supercharging, and my friend said the referral hasn't shown up on his account either.
Other than continuing to talk to people who promise to call me back and don't, is there anything else I can do here?