New Model Y Austin build with tail gate /trunk panel gaps ,Tesla refuses to acknowledge citing within tolerance.
Like the technology but do not like the way they are treating us as a customer after delivery.
My initial feel is they have a long way to go before they are as good as a conventional dealership for after sales.
Having said that I need help with the pictures I attached of the trunk. Clearly to my eye the gap is too wide.
Measures 5.5mm on the left side and right side measures 2.6mm. Tesla SC said they cannot do much about this . Reported within 7 days and under 100 miles.
It seems unreasonable that they cannot fix it. What options do I have , appreciate your help and suggestions .
It is like we need Tesla more than they need us - which will change . I encourage competition so no single company takes anyone for a ride.
Thank you All in advance.
Like the technology but do not like the way they are treating us as a customer after delivery.
My initial feel is they have a long way to go before they are as good as a conventional dealership for after sales.
Having said that I need help with the pictures I attached of the trunk. Clearly to my eye the gap is too wide.
Measures 5.5mm on the left side and right side measures 2.6mm. Tesla SC said they cannot do much about this . Reported within 7 days and under 100 miles.
It seems unreasonable that they cannot fix it. What options do I have , appreciate your help and suggestions .
It is like we need Tesla more than they need us - which will change . I encourage competition so no single company takes anyone for a ride.
Thank you All in advance.