Shortly after receiving a message indicating that the 12 volt battery on my Model 3 needed replacing, I noticed that the Tesla App on our two iPhones would no longer connect to the vehicle.
After replacing the battery, the App still won't connect to the vehicle.
I engaged in two chat sessions which had me delete the app, re-boot the Tesla screen, and re-install the app. I then was told to re-boot my router and wi-fi (which, of course, disconnected me from the chat session!)
Nothing worked. I started a new chat session and was told that the vehicle would need to be towed in to the nearest service center (which is 200 miles away!)
The vehicle works perfectly well. It just isn't recognized by the app. (Of course, the problem is that many functions are accessed through the app, including the only way to obtain vehicle service and service updates.)
Has anyone had the same problem and figured out a solution?
After replacing the battery, the App still won't connect to the vehicle.
I engaged in two chat sessions which had me delete the app, re-boot the Tesla screen, and re-install the app. I then was told to re-boot my router and wi-fi (which, of course, disconnected me from the chat session!)
Nothing worked. I started a new chat session and was told that the vehicle would need to be towed in to the nearest service center (which is 200 miles away!)
The vehicle works perfectly well. It just isn't recognized by the app. (Of course, the problem is that many functions are accessed through the app, including the only way to obtain vehicle service and service updates.)
Has anyone had the same problem and figured out a solution?