What disturbed me, the guy yesterday who's account was languishing and after human intervention it was discovered he hadn't provided his driver license number. There have been two instances in the last 4-6 weeks where if I hadn't serendipitously looked not only at my account page but drilled into each > section I'd never have known the system was waiting on me for input. I suspect a lot of the angst is due to missing information in one's account.
1) I was never notified Tesla was trying to schedule my delivery
2) My trade-in transitioned from needs pictures to accept offer.
If I had never opened up the section I never would have known. And how many people that go into their account page open up all the subsections? So this places the Delivery Advisor on the critical path to every transition in the state of one's order. If they are overwhelmed by workload or incompetent we, the customer, suffer the consequences. This is an unforced error and inexcusable. So, have someone go through your order status line by line to make sure you didn't forget a period or comma or your insurance company hasn't verified your coverage. It's clear, any of those and more will stop your order in its tracks.