AWD delivery thread

[wcorey]

Does anyone know if the Nevada rail yard lot has been cleared out yet. That was reported as distribution bottleneck by Ben Sullins about a week ago.

 

[RFernatt]

How's the Parkersburg Super Charger coming along?

No movement as far as online resources. I do keep an eye out when I see lists or on the Tesla site. I live on the other side of the state now, so not through there much nowadays.

 

[abasile]

Just checked our Tesla account, and lo and behold, we have a VIN, 114XXX! We're just a few days from our scheduled delivery.

Our Tesla account still says "we are drafting up your contract", so no MVPA or invitation to pay yet. We haven't yet been contacted by a delivery person, just a couple of emails with a DSA (delivery scheduling advisor) when they set up our delivery appointment.

Our only issue so far is that the Tesla referral program told us they'd ship a Signature Black Wall Connector to us by Sept. 5, to be used with the Model 3, and the Tesla shipping system seems to be rejecting non-USPS delivery addresses, even though they're using FedEx as the carrier. (USPS requires everyone in our area to use PO boxes and our local, physical street addresses are not in the USPS database. FedEx, UPS, and all other carriers do deliver to physical addresses here, though.) In the past, ordering from the Tesla online store was problematic for this reason, even though the vast majority of online retailers have no problem shipping to us. As an alternative, I asked Tesla to deliver the charger to our Service Center for us to pick up with the Model 3, but it appears they still haven't done that and I'm not crazy about having to make an additional 2.5 hour round trip to the Service Center just to pick up the charger. Regrettably, I'm going to have to bug Tesla about this on Monday. I guess this is a pretty minor issue compared to getting the car itself, but we do a lot of driving/charging and already have someone lined up to install the Wall Connector as part of a larger job.

 

[wcorey]

No movement as far as online resources. I do keep an eye out when I see lists or on the Tesla site. I live on the other side of the state now, so not through there much nowadays.

Planning a trip to my Alma Mater but can't stay there as I don't think I'd have enough power left to get to nearest SC. 30 miles south of there is a Days Inn or some such that has high speed Lvl 2 for guests only. So no Lafayette Hotel.

 

[willa1975]

My delivery is Wednesday. I have a vin. But no mvpa. Can I still go get my car and hopefully they will have my mvpa?

I called the Seattle delivery center regarding this and they told me that the mvpa could be taken care of there.

 

[wcorey]

I called the Seattle delivery center regarding this and they told me that the mvpa could be taken care of there.

Of course that's Washington State but, at least in my case, I need a final MVPA to finalize financing which needs to be done prior to delivery. It should show up in your account page under documents, ie. Order Agreement and Lemon Laws

 

[willa1975]

So let me throw this out there and see if it tracks with everyone's experiences (a guess based on what I have been reading in here and on other forums/social media).

I am seeing two cases, one where delivery is assigned at seven days out but there is no VIN or MPVA. The other case is where at seven days out the VIN and MPVA show up. In cases where the information shows up there is no delay in delivery date. In the cases where no VIN or MPVA shows at seven days the delivery is delayed. Has this been pretty true for everyone?

I got a VIN on Thursday and a text the next day informing me that my vehicle would not be available for my scheduled delivery date.

I am not expecting anything to go through until I at least get a call from the delivery center telling me that everything is ready to go.

 

[willa1975]

Of course that's Washington State but, at least in my case, I need a final MVPA to finalize financing which needs to be done prior to delivery. It should show up in your account page under documents, ie. Order Agreement and Lemon Laws

I got my initial MVPA five days before my first delivery date of 8/18.

 

[Tricia]

I called the Seattle delivery center regarding this and they told me that the mvpa could be taken care of there.

My delivery is in Portland Oregon wed. 9/26 hope all goes well.

 

[RFernatt]

Planning a trip to my Alma Mater but can't stay there as I don't think I'd have enough power left to get to nearest SC. 30 miles south of there is a Days Inn or some such that has high speed Lvl 2 for guests only. So no Lafayette Hotel.

There's several L2 options in Marietta/Parkersburg that could work. There's a Hampton Inn at Mineral Wells with Tesla destination chargers not too far. If you're staying overnight, you should be good even without a SC.

 

[willa1975]

At first I was impressed: towards the early end of the delivery window we got a call suggesting our car was ready and could be picked up next week. Then a few days later they called and said actually the car wouldn't arrive on the east coast in time so we would have to push the delivery back a few days. Never heard back from either Tesla rep that called again. Still no quote on our trade-in, and we're paying cash for everything else. Multiple emails and calls to our delivery rep go unreturned. It's been several weeks from our original scheduled delivery date that was being pushed back "a few days".

We're still within the original quoted delivery window when we configured, so I'm not going to raise too big a stink. But this is pretty frustrating. We experienced the same thing when we took delivery of our Signature Model S in 2012 and it seems like nothing has improved in six years. It might have actually gotten worse.

Hopefully they will sort things out when production output and demand reach a steady state.

They could at least do a better job of getting information such as VIN and MVPA to the customer since we need to do so much legwork on our own.

Also, the delivery specialist who emailed me to notify me of my second delivery window only sent two canned emails, didn’t leave a phone number, ignored several folllow-up emails from me, and scheduled my delivery appointment for a time that would not work (I ended up going to the delivery center in person to reschedule, but not everyone can drive to their local delivery center in 15 minutes like I can). Why not eliminate or streamline that particular position and allow customers to schedule their delivery appointments online once they are notified of their delivery window?

 

[Tricia]

Just checked our Tesla account, and lo and behold, we have a VIN, 114XXX! We're just a few days from our scheduled delivery.

Our Tesla account still says "we are drafting up your contract", so no MVPA or invitation to pay yet. We haven't yet been contacted by a delivery person, just a couple of emails with a DSA (delivery scheduling advisor) when they set up our delivery appointment.

Our only issue so far is that the Tesla referral program told us they'd ship a Signature Black Wall Connector to us by Sept. 5, to be used with the Model 3, and the Tesla shipping system seems to be rejecting non-USPS delivery addresses, even though they're using FedEx as the carrier. (USPS requires everyone in our area to use PO boxes and our local, physical street addresses are not in the USPS database. FedEx, UPS, and all other carriers do deliver to physical addresses here, though.) In the past, ordering from the Tesla online store was problematic for this reason, even though the vast majority of online retailers have no problem shipping to us. As an alternative, I asked Tesla to deliver the charger to our Service Center for us to pick up with the Model 3, but it appears they still haven't done that and I'm not crazy about having to make an additional 2.5 hour round trip to the Service Center just to pick up the charger. Regrettably, I'm going to have to bug Tesla about this on Monday. I guess this is a pretty minor issue compared to getting the car itself, but we do a lot of driving/charging and already have someone lined up to install the Wall Connector as part of a larger job.

Mi vin is 104xxx. Delivery is Wednesday. I’m curious to see when my car was made.? I’m hoping I didn’t get someone’s reject

 

[Tricia]

Mi vin is 104xxx. Delivery is Wednesday. I’m curious to see when my car was made.? I’m hoping I didn’t get someone’s reject

Anyone know of where on the internet to put your vin to see where's the car is when it was made?

 

[wcorey]

There's several L2 options in Marietta/Parkersburg that could work. There's a Hampton Inn at Mineral Wells with Tesla destination chargers not too far. If you're staying overnight, you should be good even without a SC.

Yes, it was Hampton Inn. I've stayed at them when I was working and on-site. Nice places. That's the one with the high speed chargers. But the draw of Lafayette Hotel is it is right on the confluence of the Ohio and Muskingum Rivers. Just looking at those suckers makes one want to pee. It's got to be millions of gallons per minute. It's right on Front St in Marietta. Right next to Tally Ho bar. Looking forward to some Strohs Beer.

 

[neroden]

What disturbed me, the guy yesterday who's account was languishing and after human intervention it was discovered he hadn't provided his driver license number. There have been two instances in the last 4-6 weeks where if I hadn't serendipitously looked not only at my account page but drilled into each > section I'd never have known the system was waiting on me for input. I suspect a lot of the angst is due to missing information in one's account.
1) I was never notified Tesla was trying to schedule my delivery
2) My trade-in transitioned from needs pictures to accept offer.
If I had never opened up the section I never would have known. And how many people that go into their account page open up all the subsections? So this places the Delivery Advisor on the critical path to every transition in the state of one's order. If they are overwhelmed by workload or incompetent we, the customer, suffer the consequences. This is an unforced error and inexcusable. So, have someone go through your order status line by line to make sure you didn't forget a period or comma or your insurance company hasn't verified your coverage. It's clear, any of those and more will stop your order in its tracks.

Reminder, going through your account on tesla.com isn't good enough. (Though you should certainly do it first.) Whatever system they're looking at internally isn't the same, and sometimes the data doesn't get from tesla.com to the internal system. (This is a severely inexcusable software problem.) You actually have to have *them* go through every section and make sure all the data is present on *their* end. :-(

P.S.: don't do this unless there are signs that your order has been delayed, like, you finalized everything in June and put in all the data (no changes since then) and haven't heard anything. If it's only been a couple of weeks since you finalized everything and put in the data you're probably fine.

 

[mhan00]

Who left on these forums still doesn’t even have a delivery date?

As in you made a reservation and subsequent deposit but have heard nothing since... Zip. Zero. Zilch.

We need to stick together.

Still waiting. I reserved the first moment I could online back in 2016. Got the configure email back in April and configured then. I let the looooong delay slide because I knew Tesla was trying to keep deliveries to US low to maintain the full six months of tax credits, and it gave me a chance to switch to AWD in June. Changed from black interior to white in July and nothing since. I’ve called a couple times and have been told both times everything was good on my end and to be patient, which would be easier if I wasn’t browsing Tesla forums and seeing people who never reserved and ordered after even my change dates (when you take into account my reservation date and original configuration date it’s ridiculous) getting VINs and cars while I hear nothing.

AWD, Red, Aero, White interior.

 

[neroden]

Still waiting. I reserved the first moment I could online back in 2016. Got the configure email back in April and configured then. I let the looooong delay slide because I knew Tesla was trying to keep deliveries to US low to maintain the full six months of tax credits, and it gave me a chance to switch to AWD in June. Changed from black interior to white in July and nothing since. I’ve called a couple times and have been told both times everything was good on my end and to be patient, which would be easier if I wasn’t browsing Tesla forums and seeing people who never reserved and ordered after even my change dates (when you take into account my reservation date and original configuration date it’s ridiculous) getting VINs and cars while I hear nothing.

AWD, Red, Aero, White interior.

Again, at this point I'm quite sure they're not telling the truth. Something IS wrong with your order, although the ignorant flunkies at the call center probably don't realize this. Keep track of the date when you made the last change, and then start really bugging them.

 

[wcorey]

Reminder, going through your account on tesla.com isn't good enough. (Though you should certainly do it first.) Whatever system they're looking at internally isn't the same, and sometimes the data doesn't get from tesla.com to the internal system. (This is a severely inexcusable software problem.) You actually have to have *them* go through every section and make sure all the data is present on *their* end. :-(

P.S.: don't do this unless there are signs that your order has been delayed, like, you finalized everything in June and put in all the data and haven't heard anything. If it's only been a couple of weeks since you finalized everything and put in the data you're probably fine.

I get that, I've designed systems like that. While they may well be accessing the same URL what they see is by what group they are in. I won't bore with design goals. As I've explained elsewhere it is apparent state changes, or transitions don't appear to generate notifications to the user via email or sms, or it's spotty at best. What makes me nervous is I was assigned a date and a car was enroute, perhaps even got delivered but was subsequently pulled and removed from my account. I fear my account is stuck as it assumes I am waiting on a delivery date and pickup. So, that'll generate a call tomorrow. It should not take from the 12th to the 23nd to get a vehicle routed to me. Clearly I had progressed to the finals as a car was enroute and delivery was scheduled. Someone is not doing their job and I suspect you and I know who.

 

[wcorey]

Startups are notorious for trimming really close to the bone staffing wise. A good friend of mine in La Jolla is getting his second S when he returns from France in a week or so. Early adopters of S's likely did experience the same as M3 order holders are now. With S's they grew their delivery staff to meet the current sale volume. By cutting the cost of ownership of a Tesla, essentially, in half they likely quadrupled the volume. Again, overwhelming an il-equipt delivery staff. Ben Sullins has a good video on this very subject. In 6 months when they, again, cut the cost of ownership of a Tesla in half they will likely be back in the barrel, customer delivery service wise. But, that said, everyone I know who owns a Tesla say the same thing, their, after the sale, customer service is second to none.

@neroden Ben Sullins had a whole vid on this phenomenon esp at Tesla where they are shuffling bodies, robbing Peter to pay Paul.

 

[jsrawa]

My VIN is 71XXX for delivery this week. Anyone else getting AWD VINs in this range? I see some of you are in the low 100s.