We took delivery of my husband's 2022 Model Y Performance in early October. At the time of delivery we discovered lots of paint issues, which we brought to the delivery persons attention. We were told to schedule the car for service, which we did. When we took the car for service, Tesla told us they don't do paint, that we would have to be scheduled for an estimate at a third-party paint shop that was authorized to do Tesla's. Fast forward to the end of November and we still have not been schedule for an estimate on having the paint issues fixed. On top of that the "estimate must be approved by Tesla" prior to getting it repainted. I asked why they have to approve it since it was a defect from Tesla. The reply was "that's the way Tesla does it". We scheduled another appointment for service since we haven't heard back from them because you can't talk to a live body, you must go through the app.
This is my biggest complaint about Tesla - you cannot talk to a live body with a question and it takes forever to get anything done. Anyone have a better way, besides the app, to get our vehicles taken care of?
This is my biggest complaint about Tesla - you cannot talk to a live body with a question and it takes forever to get anything done. Anyone have a better way, besides the app, to get our vehicles taken care of?