Remember that for about its first decade, and to some extent, still, Tesla's CTO was JB Straubel and he had a lot of control over all of the technology at Tesla. He was famous for driving an EV from LA to SF quite regularly and was very concerned about the charging experience since he suffered through it when it wasn't available.I don’t think Tesla puts that much thought into what owners experience when charging.
There are rumors of him opening up breaker-boxes and willing facilities en-route and clamping jumper cables (that he carried with him) directly onto the 240v rails in order to charge at as high a current as possible.
He had resourcefully done it the hard way himself so he knew how important it was and ensured that his cars made it possible for his customers as easily as possible. Unfortunately, none of the engineers at the other auto and charging companies had such experience or wisdom.