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Tesla called me yesterday afternoon to notify me that my vehicle service was complete (replaced faulty charge door), and casually mentioned that "next time I come in" they will replace my entire LR battery. I started asking questions and was put on hold for a couple minutes, then was told it was "not a safety issue, but a longevity issue" and that Tesla is proactively replacing a certain batch of Model 3 VINs. I took delivery of my dual motor Model 3 last August, has anyone else get notified of this recall?
I asked for more information via email and when I picked up the car, but did not receive anything.
On one hand I am glad that I will get a brand new battery and Tesla is being proactive, but on the other I am very disappointed on the extremely poor communication. It is hard to believe that a safety issue is not a possibility if there is a problem with the quality of the battery pack. Anything that impacts longevity, such as a bad/poor quality cell or cells, will most certainly increase risk of battery pack failure while driving, or worse case result in thermal runaway.
Wondering if any of the cells are in the S or X
I spent some time searching the web to figure out how following up with the 'VIN/bulletin tracker' mentioned in the PDF. I found this for recalls (Recalls Look-up by VIN (Vehicle Identification Number)) but I think it was mentioned this was not really a recall. Any thoughts on how to check if your car is impacted?
I asked the mobile ranger today about this. He said if your car is affected that it’ll show up on a service report (like my tire change today) or you’ll get an email.
Contact Tesla. I contacted via chat but you can also call or email support.I spent some time searching the web to figure out how following up with the 'VIN/bulletin tracker' mentioned in the PDF. I found this for recalls (Recalls Look-up by VIN (Vehicle Identification Number)) but I think it was mentioned this was not really a recall. Any thoughts on how to check if your car is impacted?
There is a sticker on the driver's side door jam.How do I determine when my car was built?
Month and year of manufacture are located in the upper left corner of the weight capacaty sticker located on the driver's side door jam.How do I determine when my car was built?
Picked up my Model 3 on 5/23/18. Just checked the door sticker and it was build in 5/2018, serial 19,209. Sent a note to Tesla to check on whether I'm affected by the bulletin. I'll report back, either way.
Same here. Except my delivery was in September. How did you find your exact build date? Anyway, I contacted Tesla via chat and asked about this issue and the rep kept saying there were no recalls for my VIN. I don’t think he understood what I was asking since I asked about the Service Bulletin and never mentioned recall. Not too confident on accuracy of communications with Tesla based on my prior and others’ experiences. I haven’t received any emails but then emails from Tesla have been sporadic. So, at this point I’m not going to stress it and will check at the SC when I go for a tire rotation or something else.Ugh. Mine was built in early August and delivered in late Aug. here’s to hoping it doesn’t have the issue.
Same here. Except my delivery was in September. How did you find your exact build date? Anyway, I contacted Tesla via chat and asked about this issue and the rep kept saying there were no recalls for my VIN. I don’t think he understood what I was asking since I asked about the Service Bulletin and never mentioned recall. Not too confident on accuracy of communications with Tesla based on my prior and others’ experiences. I haven’t received any emails but then emails from Tesla have been sporadic. So, at this point I’m not going to stress it and will check at the SC when I go for a tire rotation or something else.
Tesla called me yesterday afternoon to notify me that my vehicle service was complete (replaced faulty charge door), and casually mentioned that "next time I come in" they will replace my entire LR battery. I started asking questions and was put on hold for a couple minutes, then was told it was "not a safety issue, but a longevity issue" and that Tesla is proactively replacing a certain batch of Model 3 VINs. I took delivery of my dual motor Model 3 last August, has anyone else get notified of this recall?
I asked for more information via email and when I picked up the car, but did not receive anything.
On one hand I am glad that I will get a brand new battery and Tesla is being proactive, but on the other I am very disappointed on the extremely poor communication. It is hard to believe that a safety issue is not a possibility if there is a problem with the quality of the battery pack. Anything that impacts longevity, such as a bad/poor quality cell or cells, will most certainly increase risk of battery pack failure while driving, or worse case result in thermal runaway.
Picked up my Model 3 on 5/23/18. Just checked the door sticker and it was build in 5/2018, serial 19,209. Sent a note to Tesla to check on whether I'm affected by the bulletin. I'll report back, either way.