This is only for iphone users
Make sure u have the latest software installed on your phone and your vehicle
1.Scroll wheel reset hold the two scroll wheel buttons in until uc the tesla,logo come up then release
2.On phone
Reboot the phone by pushing the slide to power off@restart phone
U may not have to go any further this may fix your problem but if doesnt work …plan b
Plan b
On the phone
Delete the tesla app
On the car
Goto the touchscreen/control/locks/keys
Delete the phone key
On the phone
Go to App Store Reinstall the tesla app back on your phone
Open up your tesla app to set up phone key on your car
Goto settings/tesla app check
Location is set to always
Bluetooth on
Backround app refresh on
Notifications/allow notifications-on
Show previews-Always(Default)
Notification grouping-Automatic
On phone goto settings/mobile- check mobile data on
The phone will have to synced to the cars Bluetooth see below
On the car
U will have to goto touchscreen/control..at the top of the touchscreen tap the bluetooth icon to pair the Bluetooth on the phone to the car follow prompts given on the touchscreen u maybe asked to use your keycard for confirmation have that ready
Goto control/locks check
Walk away door lock-on
Driver unlock mode-off this will unlock all doors &trunk
Driver unlock mode-on this will unlock only the drivers door
Unlock on park-on
General information
The vehicle will remain asleep until you get in close proximity to the car
By manually opening up the driver’s door handle it should wake up@ unlock automatically
If the vehicle does not unlock it maybe asleep.
You can wake the car up by opening up the tesla app on your phone… it will say it is waking once it is awake it will say it is either online or parked
The vehicle requires either cellular service/bluetooth or wifi to communicate with your phone
If there is no communication or the cellular service is weak the Tesla app will have limited functionality
With bluetooth u have to be in close proximity to the vehicle to unlock/lock the car if there is no Bluetooth connectivity the only way to unlock/lock the car is to use your keycard
Providing you have connectivity between your iphone@car you can use your iphone to unlock/lock the car.
If ur still having problems ring tesla for further advice