TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker and becoming a Supporting Member. For more info: Support TMC

Bluetooth / iPhone X issues

Discussion in 'Model X' started by tropical1, Apr 13, 2018.

  1. tropical1

    tropical1 Member

    Joined:
    Dec 8, 2015
    Messages:
    104
    Location:
    Odessa, FL
    on the latest update my Bluetooth randomly seems to switch from the car to phone speaker. Anyone else having this problem, any fixes?
     
    • Like x 1
  2. mvereecken

    mvereecken Member

    Joined:
    Apr 22, 2015
    Messages:
    98
    Location:
    Gentbrugge, OV, Belgium
    I'm not sure if it's since the last update, but for a couple of weeks I have the same problem: loosing connection with car, and going to phone speaker. Very annoying, no solution.
     
  3. Paul in PalmCity

    Joined:
    Nov 27, 2013
    Messages:
    36
    Location:
    Palm City, FL
    Actually, for me the problem is a little more advanced. In addition to the random switching of a call between phone speaker and bluetooth speaker, there have been many occasions just after getting in the car for the first trip of the day where a call just happens spontaneously and the number the car bluetooth is "calling" or on an active call is with MY OWN NUMBER! I can't use the car's wheel or display buttons to end the call and the radio is naturally muted because of the call. I can "fix" this crazy situation by either 1) turning off bluetooth in my phone which drops the call or 2) making a new call with the phone which then disconnects the first "call". Sadly, reactivating Bluetooth (if I turned it off) would often do the exact same thing (start a new call to me) so I just make a new call (and then just hangup) to release the erroneous call.
     
  4. BMWtoo

    BMWtoo Member

    Joined:
    Mar 19, 2017
    Messages:
    15
    Location:
    Boston
    I have had the same problem as the original poster. Bluetooth also sometimes doesn't connect, or disconnects in and out during a call.

    Also very frustrating that the "Recent Calls" list has multiples of the same caller (not all that useful and makes it harder to find someone down the list).

    I have asked the service center about it, and yet to receive any answer.
     
  5. FamilyT3sla

    FamilyT3sla Member

    Joined:
    Apr 10, 2018
    Messages:
    55
    Location:
    St. Louis MO
    Litte bit worse for me. My iPhone X will work with bluetooth for one call then stop working all together. I have not spent that much time troubleshooting though. I have only remove each device from the other and paired again with no success.
     
  6. evma582

    evma582 Member

    Joined:
    Jul 27, 2017
    Messages:
    34
    Location:
    Henderson, NV
    In the last week, I'm having trouble with the audio from phone calls not being patched through. I'm able to play other things from the phone through the car, but I have to switch to speaker for calls. Last worked on Sunday and I'm not aware of any updates between then and yesterday when it was really evident.
     
  7. JoeKap

    JoeKap New Member

    Joined:
    May 25, 2018
    Messages:
    2
    Location:
    Los Angeles
    I am having the same problem as the original post with my iPhone X. After numerous complaints and visits to the service department, they have absolutely no answer and have even blamed the iPhone. What do people think about filing a class action lawsuit?
     
  8. bell2041

    bell2041 Member

    Joined:
    Mar 17, 2018
    Messages:
    171
    Location:
    Brooklyn
    I don't get it why there are so many problems with iPhone that are going on for at least 6 months now. I feel a bit hopeless. Even though I still waiting for my X to be delivered, I did encourage the problem when I was taking Tesla overnight, and now constantly seeing posts about issues with iPhone X and Tesla is really making me upset. In such advance car with over the air update, this problem is not getting fixed. Perhaps we should have some sort of petition to get Tesla's attention so they will prioritize their TODO list
     
  9. GoCanes

    GoCanes Member

    Joined:
    Aug 1, 2015
    Messages:
    193
    Location:
    Miami, Florida
    It may just be an iPhone issue. With my old iPhone 6, I had no problems. Since “upgrading” to an iPhone 8 (a real POS in my opinion), I’ve had numerous issues with Bluetooth communication with my X and other Bluetooth devices (including my Apple Watch). But the iPhone hardware was checked out, so it may be an issue with the New iOS.
     
  10. SDRick

    SDRick Active Member

    Joined:
    Jun 25, 2015
    Messages:
    1,211
    Location:
    SD CA United States
    2 wheel Reboot worked for me. (iPhone 6s).
     
  11. vandacca

    vandacca ReActive Member

    Joined:
    Oct 13, 2014
    Messages:
    3,367
    Location:
    Hamilton
    Filing a class action lawsuit will only help you if you're a lawyer. Are you a lawyer?

    Otherwise, it's been pretty-much determined to be a problem on the iPhone 8/X end, not Tesla's end, and only appears to occur when Air Pods and Apple Watch are both paired to the same phone.
     
  12. TooManySeats

    TooManySeats Member

    Joined:
    Jan 29, 2018
    Messages:
    27
    Location:
    Sol System
    I have an iPhone X, and an Apple Watch, but do not have Air Pods. I don't take calls frequently, but of the ones I've made or taken in the Model X in the last 60 days, most of the time outgoing audio does not work. One time it worked fine, signal killed the call, and then it didn't work when I called my wife back. Surprisingly, my wife has grown to accept this; although I don't think we're going to be replacing her Volvo with a Tesla when it comes due.

    Fortunately(?) my state does *not* have a law against hand-held phone operation for the times I've needed to take the call on the phone, but had I foreseen this problem, we definitely would not have gotten the car.
     
  13. FamilyT3sla

    FamilyT3sla Member

    Joined:
    Apr 10, 2018
    Messages:
    55
    Location:
    St. Louis MO
    My wife's iPhone 6s worked fine on a road trip from St. Louis to Chicago. She picks me up and I switch to my iPhone X and no one can hear me. Definitely an issue with the newer iPhones. Maybe Apple should focus on reliable devices instead of the latest watch band or Animoji...... /rant
     
  14. TooManySeats

    TooManySeats Member

    Joined:
    Jan 29, 2018
    Messages:
    27
    Location:
    Sol System
    If this were a problem with the iPhone X device, I'd be willing to accept it if the car supported multipoint, and I could leave a proper phone connected for calls, and continue to use the iPhone X for media streaming. I don't have this issue with the after-market Belkin adapter in my other car, my wife's Volvo, or with various other handsfree profile-based devices I use. That's not to say Apple didn't mess something-up; just that I don't have the inclination to really debug protocol-level issues here, and I bought the iPhone X to use Tesla's app (i.e. to support the car based on what Tesla advertises as being supported), so I'm going to continue to believe this is in Tesla's court to fix.
     
  15. vandacca

    vandacca ReActive Member

    Joined:
    Oct 13, 2014
    Messages:
    3,367
    Location:
    Hamilton
    You don't see Android users complaining about this issue, so I would be very skeptical that this is something Tesla can fix.

    I too have had this problem and rebooting my iPhone temporarily fixes this issue. I have a 2nd generation Apple Watch and Air Pods. I don't know exactly what combination of usage causes this issue, but I don't use the Air Pods all that often and I never use the Air Pods for streaming music from my Watch. There are other users on this forum that have done more intensive research into it, search this forum.

    However, I haven't had this issue for the past month or two, so a recent iPhone update may have helped. Or the fact that I rarely use the Air Pods might be the reason.
     
  16. tropical1

    tropical1 Member

    Joined:
    Dec 8, 2015
    Messages:
    104
    Location:
    Odessa, FL
    I think now It is definitely an iPhone problem. My phone randomly switches between speaker and phone independent of the car.
    I have latest iOS and it is driving me crazy. In addition, when I first got my 3 everything worked fine. I am thinking some iOS update messed it up.
     
  17. SDRick

    SDRick Active Member

    Joined:
    Jun 25, 2015
    Messages:
    1,211
    Location:
    SD CA United States
    I just purchased the iPhone X and wear the Apple watch second-generation. My S in updated with 2018.18.2 301aeee. So far so good.
     
  18. FamilyT3sla

    FamilyT3sla Member

    Joined:
    Apr 10, 2018
    Messages:
    55
    Location:
    St. Louis MO
    I have the new MCU.....
     
  19. tropical1

    tropical1 Member

    Joined:
    Dec 8, 2015
    Messages:
    104
    Location:
    Odessa, FL
    Just installed iOS 11.4 hopefully this fixes it
     
  20. bell2041

    bell2041 Member

    Joined:
    Mar 17, 2018
    Messages:
    171
    Location:
    Brooklyn
    keep us updated please
     

Share This Page

  • About Us

    Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.
  • Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


    SUPPORT TMC