I actually like the exchange between CR and Elon. In summary:
- CR found a safety problem that, for whatever reason, didn't get caught yet. They fairly called out Tesla for a potential safety issue.
- Elon responded very quickly and took responsibility to look at it and fix it if necessary up to and including replacing hardware at no cost to the customers.
- After looking into it, Elon admitted the issue, promised a fix and requested a re-test from CR.
- CR committed to re-test after they received the fix.
Both sides are doing what they're supposed to do. Both made promises that they still need to follow up with. Both are credible and will very likely follow through.
I've always been a fan of CR but I realize certain things about them that I use to filter their recommendations. I strongly trust anything that they say that is measurable... such as stopping distances. I also put a lot of credence into their reliability surveys. Both have served me well over the years and I have never had a reason not to trust them.
But, their reviews are just informed opinions (like any other source of reviews) and they are VERY conservative about their recommendations, particularly about cars. They always have been. It makes sense to me, based on what I've observed from them over the years, that they don't like the touch screen controls on the 3. On those types of things, they're reviewing for the general public that treats cars like appliances, not for enthusiasts like many of us in here. I am a car enthusiast and a tech enthusiast so the 3 is the PERFECT car for me. But, unlike me, most people won't obsess over every little detail of the car & the UI and it's probably a good thing that this type of dramatic change is emphasized to that crowd.