Unfortunately I have a very disappointing experience about a broken Tesla promise I feel I should share.
I cannot believe I am saying this, as I was always such a HUGE fan of Tesla, and have convinced several friends to buy a Tesla as well, but with this attitude the company lost my trust and just completely dropped me as a customer!
When I bought my first Tesla in 2016, I would get unlimited supercharging if I ever decided to purchase a new car.
That was displayed in writing in my Tesla account. I have a screenshot, but cannot attach that here.
With that in mind I ordered a new Tesla last week, in time to benefit the Tax credit.
I just found out that Tesla no longer offered the supercharging carry-over since 10/19, and without any notification to the customer withdrew that promise and changed the content in my online account about this matter.
The store manager spoke to his managers, and they told him they will not honor the promise that was written in my account. Since I would never have chosen to upgrade to a new car if this would mean losing free supercharging, the manager started to refund my down payment.
In other words, Tesla rather breaks a customer promise, instead of selling me a new car.
This is the company that I have been advocating for the last two years to everyone...
I understand if certain changes must be made, but it is NOT cool to break a promise to a customer.
Even a request to talk to higher management to make things right, seems to get nowhere....
Any ideas how I could get Tesla ot honor that was displayed in my account?
BTW, when I ordered my new car, I checked my account and noticed the original text was still there, but now with the addition of "if ordered before January 2018 " Huh? Why even leave that text in there then...
I cannot believe I am saying this, as I was always such a HUGE fan of Tesla, and have convinced several friends to buy a Tesla as well, but with this attitude the company lost my trust and just completely dropped me as a customer!
When I bought my first Tesla in 2016, I would get unlimited supercharging if I ever decided to purchase a new car.
That was displayed in writing in my Tesla account. I have a screenshot, but cannot attach that here.
With that in mind I ordered a new Tesla last week, in time to benefit the Tax credit.
I just found out that Tesla no longer offered the supercharging carry-over since 10/19, and without any notification to the customer withdrew that promise and changed the content in my online account about this matter.
The store manager spoke to his managers, and they told him they will not honor the promise that was written in my account. Since I would never have chosen to upgrade to a new car if this would mean losing free supercharging, the manager started to refund my down payment.
In other words, Tesla rather breaks a customer promise, instead of selling me a new car.
This is the company that I have been advocating for the last two years to everyone...
I understand if certain changes must be made, but it is NOT cool to break a promise to a customer.
Even a request to talk to higher management to make things right, seems to get nowhere....
Any ideas how I could get Tesla ot honor that was displayed in my account?
BTW, when I ordered my new car, I checked my account and noticed the original text was still there, but now with the addition of "if ordered before January 2018 " Huh? Why even leave that text in there then...