SMAlset
Well-Known Member
Too bad the car got cancelled...saw this promo today on the forum: 3 Year Free Supercharging for Current Owners?
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...The terms OP posted are clear as day...
I already knew that Tesla came with this 3 year compromise for everyone. I guess I must not have been the only one complaining about this...
...customer treatment expectations...
This is the first I have heard of 3 years of free Supercharging...
I agree. Too bad this post will be deleted or be relegated to the snippiness thread. I consider myself a fairly tough customer, but msvoyager is out of control. Some customers aren't worth keeping.Free supercharging simply isn’t a sustainable business model.
The benefit to the customer is a couple dollars a month, but the cost to the company and the infrastructure is extreme.
They cannot sustain global range with charging stations anywhere you go if those chargers are being used by local daily users.
And they cannot sustain even those local daily users if no one is paying the bill for the equipment and electricity.
I am always surprised at people who expect this perk to continue, regardless of the costs and harm to the larger community.
Each if them is a selfish prick who only sees the issue from the point if view if their own privilege.
Each of you pricks expects all the other drivers to start paying and stop daily charging, but not you as well.
But that is not viable. None of you pricks is more special than any of the rest if us.
It’s everybody in or everybody out.
Wow, that is a bit harsh... I am just pointing out that if a customer is promised something, it is reasonable to expect that promise is kept.msvoyager is out of control.
Cmon now, Tesla isn't like your typical car dealer. Dealers are awful because they promise something and fail to deliver.It's honestly hard for me to recommend Tesla.
I certainly recommend test driving it, and experiencing what it's like. But, I'm not going to go as far as to put my backing behind Tesla. I mostly just talk about how awesome EV's are, and let friend/family make their own decision as to what works for them.
The problem with Tesla is they make too many promises.
A lot of the time the promises themselves aren't very necessary.
Like the promise for free supercharging on a future Model S. Why? Why make an open ended promise like that?
Or the promise that all Tesla's are full self driving capable. Again, it's why make that promise?
I just don't see it as a lifetime offer like you do. When they started announcing the end of free Supercharging is when you should have started questioning whether their offer still stood. Did you get it in writing that it was a lifetime offer?Wow, that is a bit harsh... I am just pointing out that if a customer is promised something, it is reasonable to expect that promise is kept.
To put into perspective:
In a Tesla account that currently states " You have free unlimited supercharging, and if you sell you car that will transfer to the new owner"
Suppose that is silently changed after a year to "You have free unlimited supercharging, if you sell you car that will not transfer to the new owner". No email or notification to the owner.
So you bought a car, with the promise it would have free supercharging as an added value if you ever sell that car. That influences how attractive your car will be for a prospect buyer. But wait, oops... Tesla decided to change that policy.
OR: After one more year, the account text changes to "You have free unlimited supercharging until 2022, after that will be removed, and if you sell you car now, it will be immediately removed"
Would you be OK with that? Is that reasonable behavior of a company?
And before you say, you can afford it, and by paying you support the company and the planet.
Well, again I am already doing that by spending another 100k for a new Tesla, and by convincing 4 friends to do so too.
See, I just supported Tesla by bringing in half a million dollars worth of sales....
The FUSC stays with the car. Has Tesla changed that policy? Maybe they will in the future. They may have no legal obligation to keep that promise. I see that as a different situation than yours. You are expecting the FUSC to follow you forever.In a Tesla account that currently states " You have free unlimited supercharging, and if you sell you car that will transfer to the new owner"
Do you see the above as no obligation from Tesla to honor that either then, and is OK to be withdrawn whenever Tesla chooses?
Yes, that is so true. I just had not expected Tesla to thank me like that for being a loyal customer and helping generate $500.000 in sales.they have a legal team to help them get away with all the lies and broken promises
Its indeed a different situation, but a comparable action: Tesla chooses to remove a feature from YOUR car if they feel like it.They may have no legal obligation to keep that promise. I see that as a different situation than yours.