Larry
Member
This is the response I received from the most helpful customer service when I disputed charges.
The flex tag works fine everywhere except 680 when it’s turned 90 degrees to the right of the mirror.
Wtf do I do with this idiotic response?
Thank you for contacting the Bay Area FasTrak Customer Service As a one- time courtesy, we have credited $1.00 back to your FasTrak account. We are sorry for the inconvenience.
The I680 Express lanes require all carpoolers, motorcycles, and eligible clean air vehicles to acquire our new FasTrak Flex Toll Tag. This toll tag works as a standard FasTrak™ toll tag but also has a three-position switch signal whether you are traveling as a carpool or alone. Please be aware that specialized windshields may block the tag from detection. We suggest to contact your vehicle manufacturer, if you are having trouble getting your device to read. For further assistance, please contact our Customer Service Center at 1-877-BAY-TOLL(1-877-229-8655).
Thank you,
The flex tag works fine everywhere except 680 when it’s turned 90 degrees to the right of the mirror.
Wtf do I do with this idiotic response?
Thank you for contacting the Bay Area FasTrak Customer Service As a one- time courtesy, we have credited $1.00 back to your FasTrak account. We are sorry for the inconvenience.
The I680 Express lanes require all carpoolers, motorcycles, and eligible clean air vehicles to acquire our new FasTrak Flex Toll Tag. This toll tag works as a standard FasTrak™ toll tag but also has a three-position switch signal whether you are traveling as a carpool or alone. Please be aware that specialized windshields may block the tag from detection. We suggest to contact your vehicle manufacturer, if you are having trouble getting your device to read. For further assistance, please contact our Customer Service Center at 1-877-BAY-TOLL(1-877-229-8655).
Thank you,