Pick up in Toronto on Friday, similar experience as already stated - about 3 hours behind schedule. Once the plates were ready it was a breeze. Had two issues, one that was resolved on spot... 1. Rear inside door had a scratch (looked like they hit the door on something) and 2. Under the front bumper one of the rubber clips fell off (this was immediately resolved) however it looks like they clipped the underside of the car on something - enough to loosen the material under the car. The car is incredible... zero regrets. Hope they get better at fulfillment.