So, I am weighing my next options with Tesla and a lot of you know the company's ins and outs better than I do, so I am looking for some advice of the direction I should take this...
So, I purchased the 4 year maintenance plan in November 2017 and I paid $3,051.00 for the plan. I was told after purchase that I should try to do my "first year service" within 20,000km or 1 year of purchase and then continue it annually on the anniversary date.
So, I booked my "first year service" on April 18, 2018 (5 months after I purchased the plan and well within the 20,000km in the plan details). At the service, they did not do much. Tesla changed batteries in the remotes, air filters, AC dessicant bag, wipers. No alignment (although I asked for it - they said it was unnecessary) and not much more.
So, I waited the one year and called again in April 2019 for my "second" of four years and I was told the program was cancelled and they would no longer be doing the service. Tesla SC in Mississauga would NOT give me another appointment. I asked about a refund and they stated that I could only obtain a refund if I formally cancelled the service (even though technically, they were cancelling the service). In any event, I filled out the cancellation form with a letter saying this was an "involuntary cancellation" - I was directed to cancel by Telsa because they were no longer honouring the contract (this is relevant because the contract in Canada specifically says that Tesla cannot cancel the agreement).
So, after about six weeks, I got my refund cheque from Tesla. The simple math says I should have got at least 75% of my money back (having used 1 of the 4 years of service - $2,288.25). Unfortunately, I got a check via FedEx yesterday for $762.75. No explanation letter, no breakdown... just a cheque.
My immediate inclination is the sue them in small claims (I have papered my file quite well to document that they are in breach of their own agreement). I DO NOT believe this should be my starting point. Hopefully, it won't come to suing them, but I haven't had a lot of good luck with Customer Service. Any thoughts at what I should do?
So, I purchased the 4 year maintenance plan in November 2017 and I paid $3,051.00 for the plan. I was told after purchase that I should try to do my "first year service" within 20,000km or 1 year of purchase and then continue it annually on the anniversary date.
So, I booked my "first year service" on April 18, 2018 (5 months after I purchased the plan and well within the 20,000km in the plan details). At the service, they did not do much. Tesla changed batteries in the remotes, air filters, AC dessicant bag, wipers. No alignment (although I asked for it - they said it was unnecessary) and not much more.
So, I waited the one year and called again in April 2019 for my "second" of four years and I was told the program was cancelled and they would no longer be doing the service. Tesla SC in Mississauga would NOT give me another appointment. I asked about a refund and they stated that I could only obtain a refund if I formally cancelled the service (even though technically, they were cancelling the service). In any event, I filled out the cancellation form with a letter saying this was an "involuntary cancellation" - I was directed to cancel by Telsa because they were no longer honouring the contract (this is relevant because the contract in Canada specifically says that Tesla cannot cancel the agreement).
So, after about six weeks, I got my refund cheque from Tesla. The simple math says I should have got at least 75% of my money back (having used 1 of the 4 years of service - $2,288.25). Unfortunately, I got a check via FedEx yesterday for $762.75. No explanation letter, no breakdown... just a cheque.
My immediate inclination is the sue them in small claims (I have papered my file quite well to document that they are in breach of their own agreement). I DO NOT believe this should be my starting point. Hopefully, it won't come to suing them, but I haven't had a lot of good luck with Customer Service. Any thoughts at what I should do?
