Can't Cancel Reservation?

[SabrToothSqrl]

Unfortunately, we were not able to process your cancellation request at this time. Please call one of our specialists at 1-888-51-TESLA between 7am-6pm PST and we will help resolve this for you.

I called, pressed 1,3, and was told "we cannot process your call at this time, please call back later."

I'm trying once more, then filing a credit card dispute.

wtf?

 

[arcus]

 

[SabrToothSqrl]

Dispute filed.

 

[superh0]

Unfortunately, we were not able to process your cancellation request at this time. Please call one of our specialists at 1-888-51-TESLA between 7am-6pm PST and we will help resolve this for you.

I called, pressed 1,3, and was told "we cannot process your call at this time, please call back later."

I'm trying once more, then filing a credit card dispute.

wtf?

I tried to call for a different reason and received the same message. Seems like they're busy this morning?

 

[Moderatefan]

Seems they are busy since announcing P/AWD.
Everybody trying to change their configs.

 

[TT97]

I got the same message when I called yesterday. Called back later in the day and got through (after being on hold for about 15 minutes).

 

[mspohr]

Dispute filed.

View attachment 303190

Patience, grasshopper.

 

[C141medic]

Canceling reservation was easy. Received the funds to my debit card within 3 days.

 

[SabrToothSqrl]

I'm not worried, I'm sure the charge back will wake someone up.

 

[SabrToothSqrl]

I got through on the phone. worked out.

Canceling Dispute.

Relax kids, I'm only canceling so I can buy a CPO X or Y in 12-24 months... I'm still a Tesla guy!

 

[Amit519]

Dispute filed.

View attachment 303190

Wow, that's really impatient, filing a dispute within such a short time of one failed attempt at contacting Tesla. A dispute would be justified if Tesla (after actually contacting them) did not resolve your charge and refund. If you are like the other 450,000 people who have waited over 2 years for their model 3, then you surely can wait a few more days to resolve this cancellation of your order and refund. Tesla is not in the business of hanging on to people's money and getting rich that way.
BTW:
You can dispute credit card charges with your issuer for three reasons under the Fair Credit Billing Act:

• Someone else used your card without permission. Say a fraudster charged a big-screen TV to your card. You could dispute that payment as an unauthorized purchase.
• There was a billing error. Say the merchant charged you for two TVs, but you bought only one. You could also dispute that charge.
• You’ve made a good-faith effort to resolve a problem with the merchant. Suppose you bought a TV and discovered that the screen was cracked. If the merchant refused to give you a refund, you’d generally be able to dispute that purchase successfully, if the purchase met certain requirements under the law.

 

[SabrToothSqrl]

I should have never cancelled the dispute. I was too trusting. I blame myself. I'm too freaking nice.

I emailed on 5/24/2018, with a response back that my reservation was to be canceled.

it's now 06/18/2018 (25 days later) with NO refund. I was told "15 business days". (Today is 17).

I'm calling my CC company and seeing if the dispute can be reopened.

Also calling Tesla on the hour, every hour until I have a refund. You don't F* with my money.

 

[tezzla]

Also calling Tesla on the hour, every hour until I have a refund. You don't F* with my money.

NO soup for you!

 

[SabrToothSqrl]

Called Tesla yesterday, person was very apologetic, and said they'd call me back Monday. They lied.
Calling again today, once in AM, once in PM.

 

[TexasEV]

They didn’t lie. They’re just overwhelmed. You don’t really think they’re intentionally trying to steal your deposit, do you? When I requested refund of the extended warranty on my Model S that I sold, it took 10 weeks but I did get the check. I made two follow up calls during that time. Calling every hour, or even twice daily, will do nothing but raise your blood pressure.

 

[bgbolton]

Companies got 30-45 days max for refunding CC after asked.

If you do not got the refund in next weeks put a complaint https://www.ftccomplaintassistant.gov

Then they maybe do not got too overwhelmed to press one button again

 

[SabrToothSqrl]

Today they stated refund occurred, and should show on my plastic in 2-3 days.

 

[Teslie]

Today they stated refund occurred, and should show on my plastic in 2-3 days.

I guess they want to hold your reservation $$ over the end of quarter for "accounting" purposes

 

[Pkmmte]

I put a deposit for a Model S last year which I later cancelled. It took 4 weeks for the refund to appear. No dispute necessary.

 

[Trevor B]

I should have never cancelled the dispute. I was too trusting. I blame myself. I'm too freaking nice.

I emailed on 5/24/2018, with a response back that my reservation was to be canceled.

it's now 06/18/2018 (25 days later) with NO refund. I was told "15 business days". (Today is 17).

I'm calling my CC company and seeing if the dispute can be reopened.

Also calling Tesla on the hour, every hour until I have a refund. You don't F* with my money.

Live and learn. No point being nice to Tesla (or any big name company).