So I am sure I am going to get all sorts of people replying telling me how this is impossible, and the only way this happened was if I was pressing the accelerator. I urge you to keep those replies to yourself as that is not what happened. Here are the details...
2017 S75 RWD. Running Software version 2021.44.6 (did not want to upgrade to v11 interface and lose 90 mph autopilot, so I haven't upgraded). I am looking to find out if anyone else has experienced something similar, and how to navigate this with Tesla. Nothing like this has ever happened to me before in the many ears of driving the car, nor sense. Here is what happened.
About a month ago, in bumper to bumper traffic, stop and go, my car was approaching the car in front of me, about 10 - 15 feet away, and I hit the brake. Except the car didn't slow down... at all. As if the brake wasn't pressed. I was only going about 5 - 10 mph. I pressed harder and harder... Basically pressing the brake down to the floor like you do when you put it in hold mode. There was no chance my foot was on the accelerator, if it was, I would have slammed in to the car in front of me, and would have been picking up speed. Instead the car ignored my brake pressing until it was about 2 - 3 feet from the car in front of me and then finally stopped. There was no screeching, or hard stop or anything like that, because as I mentioned I was only going about 5 - 10 mph. I was completely freaked out, but glad that I didn't get in an accident. I immediately submitted a bug report through the steering wheel option. At no point did my foot move from one pedal to the other, so again, no chance it was the accelerator. The whole time I was pressing on a single pedal... the brake.
I did have autopilot engaged on and off through the bumper to bumper traffic. I don't recall exactly if it was on prior to me pressing the brake for this instance, but even if it was, it would have disengaged right away with the brake pedal press (and if I was pressing the accelerator, it would have slammed in to the car in front of me)
I set a service appointment with Tesla and asked them to review the logs. I got an estimate to look at the logs for 2 hours, at $610 ($305 per hour). Absolutely outrageous. I followed up with the service manager who I have worked with before advising him that this is kind of ridiculous. Asking why can't they look at the logs remotely. In my experience with Tesla, likely if I pay this money, they are going to come back and say they couldn't find anything wrong.
I got a response from the manager as follows....
"I truly understand your concerns about the diagnostic fees being applied but for us to consume a technician's time on reviewing vehicle logs we are obligated to charge for these services.
Our Virtual teams offer an overview of the vehicle at no cost which I see was already done but we are recommending the vehicle come into service in order to have an actual technician root cause your concern.
I see you’re set to come into service on the XXXX of this month please let us know if you would like for us to further investigate this issue and you can do so by approving the estimate provided."
Now, if I had pressed the accelerator, not only would I have crashed in to the car in front of me, but I'm pretty sure they would have seen that in the remote diagnostics and told me as much.
I am trying to navigate how to proceed here, because I don't have $610 to waste. If there is a valid part failure (though for the life of me I can't think of a part that would fail that would cause something so crazy as this), then I am fine paying for a fix. But I am not ok wasting $610 for them to look at something that should never happen, and to have them tell me that nothing is wrong with the car.
I thought about reporting this to NHTSA, or responding advising as such, but I am not sure that will get me anymore. If i was a twitter celebrity, I would just post this and tag Elon and I'm sure I would get a quick response to get this handled, but sadly, I am not. You would think Tesla would WANT to investigate stuff like this.
Anyone have any good suggestions on how to get Tesla to look at this without charging me an arm and a leg?
2017 S75 RWD. Running Software version 2021.44.6 (did not want to upgrade to v11 interface and lose 90 mph autopilot, so I haven't upgraded). I am looking to find out if anyone else has experienced something similar, and how to navigate this with Tesla. Nothing like this has ever happened to me before in the many ears of driving the car, nor sense. Here is what happened.
About a month ago, in bumper to bumper traffic, stop and go, my car was approaching the car in front of me, about 10 - 15 feet away, and I hit the brake. Except the car didn't slow down... at all. As if the brake wasn't pressed. I was only going about 5 - 10 mph. I pressed harder and harder... Basically pressing the brake down to the floor like you do when you put it in hold mode. There was no chance my foot was on the accelerator, if it was, I would have slammed in to the car in front of me, and would have been picking up speed. Instead the car ignored my brake pressing until it was about 2 - 3 feet from the car in front of me and then finally stopped. There was no screeching, or hard stop or anything like that, because as I mentioned I was only going about 5 - 10 mph. I was completely freaked out, but glad that I didn't get in an accident. I immediately submitted a bug report through the steering wheel option. At no point did my foot move from one pedal to the other, so again, no chance it was the accelerator. The whole time I was pressing on a single pedal... the brake.
I did have autopilot engaged on and off through the bumper to bumper traffic. I don't recall exactly if it was on prior to me pressing the brake for this instance, but even if it was, it would have disengaged right away with the brake pedal press (and if I was pressing the accelerator, it would have slammed in to the car in front of me)
I set a service appointment with Tesla and asked them to review the logs. I got an estimate to look at the logs for 2 hours, at $610 ($305 per hour). Absolutely outrageous. I followed up with the service manager who I have worked with before advising him that this is kind of ridiculous. Asking why can't they look at the logs remotely. In my experience with Tesla, likely if I pay this money, they are going to come back and say they couldn't find anything wrong.
I got a response from the manager as follows....
"I truly understand your concerns about the diagnostic fees being applied but for us to consume a technician's time on reviewing vehicle logs we are obligated to charge for these services.
Our Virtual teams offer an overview of the vehicle at no cost which I see was already done but we are recommending the vehicle come into service in order to have an actual technician root cause your concern.
I see you’re set to come into service on the XXXX of this month please let us know if you would like for us to further investigate this issue and you can do so by approving the estimate provided."
Now, if I had pressed the accelerator, not only would I have crashed in to the car in front of me, but I'm pretty sure they would have seen that in the remote diagnostics and told me as much.
I am trying to navigate how to proceed here, because I don't have $610 to waste. If there is a valid part failure (though for the life of me I can't think of a part that would fail that would cause something so crazy as this), then I am fine paying for a fix. But I am not ok wasting $610 for them to look at something that should never happen, and to have them tell me that nothing is wrong with the car.
I thought about reporting this to NHTSA, or responding advising as such, but I am not sure that will get me anymore. If i was a twitter celebrity, I would just post this and tag Elon and I'm sure I would get a quick response to get this handled, but sadly, I am not. You would think Tesla would WANT to investigate stuff like this.
Anyone have any good suggestions on how to get Tesla to look at this without charging me an arm and a leg?