Welcome to Tesla Motors Club
Discuss Tesla's Model S, Model 3, Model X, Model Y, Cybertruck, Roadster and More.
Register

Changing down payment

mwu

Member
Oct 14, 2011
131
87
Charlotte, NC
Down payment in the loan application is selected as a percentage, but I was bone-headed and forgot that I had already put down when reserving and ordering the car, so the down payment is calculated as the amount of the car minus $3,500 times the percentage selected. As a result, the down payment they calculated is less than what I want to pay.

Has anyone needed to change their down payment through their account page? Do I need to submit a whole new loan application?
 

Dugknight

Member
Jan 16, 2018
172
53
California
Down payment in the loan application is selected as a percentage, but I was bone-headed and forgot that I had already put down when reserving and ordering the car, so the down payment is calculated as the amount of the car minus $3,500 times the percentage selected. As a result, the down payment they calculated is less than what I want to pay.

Has anyone needed to change their down payment through their account page? Do I need to submit a whole new loan application?

I changed mine last night. Log into your account and then manage your car, then call the Tesla phone number on the right. Make sure to do it as soon as possible as they’ll need time to update and send you the contract for e-signature again. It was pretty quick for me, but they said it could’ve delayed the delivery process if I didn’t give them a heads up.

The guy that answered the phone didn’t have great info. He connected me to the delivery center in MDR and they were very helpful. Make sure you ask for that if your scheduled for delivery soon.
 

mwu

Member
Oct 14, 2011
131
87
Charlotte, NC
This morning I had called the number listed underneath the loan details ("Please call (877) 778-3752 or email [email protected] if you have any questions.") and that person was rather short with me saying that the number I called was for vehicle owners only and transferred me to a finance line that was unmanned (went to VM).

When I called the number you reference, @Dugknight, the guy that answered directed me to my ISA and gave me her contact information.

I haven't heard back from her, but I had also sent an email to [email protected] and that person is helping me work with my regional credit specialist. Turns out they had sent financing emails to the secondary contact, my wife. Weird because they also thought my wife's phone number was the primary earlier when I called to ask who my ISA was.

Seems like they set up a prescribed path for people to follow, but the process when that breaks down is not ironed out well.
 

Dugknight

Member
Jan 16, 2018
172
53
California
This morning I had called the number listed underneath the loan details ("Please call (877) 778-3752 or email [email protected] if you have any questions.") and that person was rather short with me saying that the number I called was for vehicle owners only and transferred me to a finance line that was unmanned (went to VM).

When I called the number you reference, @Dugknight, the guy that answered directed me to my ISA and gave me her contact information.

I haven't heard back from her, but I had also sent an email to [email protected] and that person is helping me work with my regional credit specialist. Turns out they had sent financing emails to the secondary contact, my wife. Weird because they also thought my wife's phone number was the primary earlier when I called to ask who my ISA was.

Seems like they set up a prescribed path for people to follow, but the process when that breaks down is not ironed out well.
Oh no! Good luck, hopefully they’ll get it sorted out soon.
 

Products we're discussing on TMC...

About Us

Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.

Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


SUPPORT TMC
Top