Charger port cover broke from power outage

[stopcrazypp]

I agree it's preferable to the dealer experiences I've had for recalls. I've never spent more than $5000 on a car before this, so I'm not always certain of what to expect. I would have been more ok if when I called they just said "tough luck, we can't get there sooner." It was maddening that they kept saying they were going to do something, and never did. Being out a of use for a week from a new car is also unacceptable. Since they can't do a loaner I would have expected Uber credits, or at least some Supercharger credits for the inconvenience! It also firmly leaves us in the category of Teslas shouldn't be for someone who has to rely on that vehicle to get to work, or they may get fired.

Update: The service tech was great but I'm sure he was stressed being behind schedule with this being more extensive than expected. He left my trunk liner laying in the parking lot

I guess it depends on which SC, but here in California Bay Area, I was offered an Enterprise loaner or Uber credits, but it was for something that they needed to keep the car for more than a day. I don't believe they offer it if it is a same day fix or if you get Mobile service.

 

[bbbbrass]

I’m in SC (South Carolina), and there are no service centers in our state. Because the original mobile service broke my car for a week is why I would expect some kind of assistance.

 

[JWhite65]

I’m in SC (South Carolina), and there are no service centers in our state. Because the original mobile service broke my car for a week is why I would expect some kind of assistance.

Have you asked them for any kind of reparations?

 

[bbbbrass]

Have you asked them for any kind of reparations?

That’s a good idea. Who would I ask for that?

 

[JWhite65]

That’s a good idea. Who would I ask for that?

I would start with the service center. Explain the entire process to them from start to finish, including their first technician causing an even larger problem. I guess what I'm suggesting is, don't wait for them to offer you something ($100 free supercharging or whatever), actually ask them for it.

 

[PianoAl]

It seems the connections were made loosely when the original tech replaced the port cover.

The tech used to work at Boeing.

 

[bbbbrass]

The tech used to work at Boeing.

Heeeeyyyyyyy!! So plausible, considering how many Boeing plants are around me (although they didn't build the infamous plane).

 

[nate704]

This Boeing? LOL

 

[father_of_6]

Man, I just can't even imagine what it was like to be on that flight. Especially sitting in one of the two seats that are leaning (and were probably shaking violently).

 

[bbbbrass]

Yeah, I’m curious how soon any of them will fly again, and if they check to see if it’s a Boeing first!

 

[gottagofast]

I’m in SC (South Carolina), and there are no service centers in our state. Because the original mobile service broke my car for a week is why I would expect some kind of assistance.

There is one in Columbia now but I don’t know if it’s fully operational

 

[bbbbrass]

It hasn't listed as an option for any of my services, including a tire rotation where anyone with a jack can do it (as mobile service did). I'm curious if anyone has actually gotten work done there? I had a theory they would use it to base the rangers out of it, stockpile parts and such, but not actually perform work so not to run afoul of the laws.