"Wonder if throwing water on it might have helped, it seems to for dogs."
Last Friday night, drove to favorite superchargers, as we do every night. Started charging, and in usual amount of time, got message it was completed. But the charger would not release from vehicle's charging port!
Called Tesla road service, nice gal said they were closed for weekend, hoped to get someone there, maybe Monday. So leave car unattended, in parking lot, blocking a supercharger, for three days. Thanked her, said I would hang up and call back in, and maybe get someone that gave a damn.
Next person spent next FIVE HOURS, trying to trouble shoot, ultimately explaining how to download and summons an UBER (our first experience there also).
Getting home at three-thirty in the morning, we knew that Tesla service Rockville, Maryland, is five miles from our house, they work on Saturdays, only by appointment. After few hours home, dropping by, car/hose still frozen together, we drove to service center.
Now they have never allowed us into their building, because of virus. But after pounding on door, two men let me in, and after explaining that I was going to let everyone know about this situation, these two agreed to drive back to my car. They copied a few pages in the back.
Understand, these two gentlemen were from D.C. SALES office, because this was just after rioting in D.C., so they were closed. They both came to car, and pulled, and did everything that I had spent five hours doing the night before. Where was service?!? Where was supercharger maintenance? Oh yeah, it was the weekend. Better not plan on starting a vacation out of town during a weekend!!!
Another salesman, from yet another store, agreed to come out. Mind you, we bought both my Model X and my wife's Model Y, in March, when everything was shut down. We couldn't even look at a car, much less touch or drive one. So this guy was just being super nice, Saturday night, after work, on his way home.
After hours and hours, and several of us pulling, pulling the release cable, using the touch screen, the app, the key fob (hold truck button down for at least ten seconds), we were thinking that somehow the charging hose was fused to the car's charging port.
Then suddenly, Justin went flying backward. FREED!
We weren't going to drive and maybe need to charge it again. We went directly to the service center. Next day, guess the weekend was over, so they did something, kept car for two days, and it now works, I hope. No explanation as to what happened.
But better than when, on day five after delivery, got wiped out by a deer, and body shop had car for TWO MONTHS.
Hoping for better luck.
Anyone else have experience with superchargers, and/or weekend problems?
Last Friday night, drove to favorite superchargers, as we do every night. Started charging, and in usual amount of time, got message it was completed. But the charger would not release from vehicle's charging port!
Called Tesla road service, nice gal said they were closed for weekend, hoped to get someone there, maybe Monday. So leave car unattended, in parking lot, blocking a supercharger, for three days. Thanked her, said I would hang up and call back in, and maybe get someone that gave a damn.
Next person spent next FIVE HOURS, trying to trouble shoot, ultimately explaining how to download and summons an UBER (our first experience there also).
Getting home at three-thirty in the morning, we knew that Tesla service Rockville, Maryland, is five miles from our house, they work on Saturdays, only by appointment. After few hours home, dropping by, car/hose still frozen together, we drove to service center.
Now they have never allowed us into their building, because of virus. But after pounding on door, two men let me in, and after explaining that I was going to let everyone know about this situation, these two agreed to drive back to my car. They copied a few pages in the back.
Understand, these two gentlemen were from D.C. SALES office, because this was just after rioting in D.C., so they were closed. They both came to car, and pulled, and did everything that I had spent five hours doing the night before. Where was service?!? Where was supercharger maintenance? Oh yeah, it was the weekend. Better not plan on starting a vacation out of town during a weekend!!!
Another salesman, from yet another store, agreed to come out. Mind you, we bought both my Model X and my wife's Model Y, in March, when everything was shut down. We couldn't even look at a car, much less touch or drive one. So this guy was just being super nice, Saturday night, after work, on his way home.
After hours and hours, and several of us pulling, pulling the release cable, using the touch screen, the app, the key fob (hold truck button down for at least ten seconds), we were thinking that somehow the charging hose was fused to the car's charging port.
Then suddenly, Justin went flying backward. FREED!
We weren't going to drive and maybe need to charge it again. We went directly to the service center. Next day, guess the weekend was over, so they did something, kept car for two days, and it now works, I hope. No explanation as to what happened.
But better than when, on day five after delivery, got wiped out by a deer, and body shop had car for TWO MONTHS.
Hoping for better luck.
Anyone else have experience with superchargers, and/or weekend problems?