All on here using semantics and overall general excuses as to why Tesla should NOT upgrade previous owners to MCU2 are either not experiencing the issue, work for Tesla, have no understanding of computer systems or not familiar with automotive grade components.
It is WELL documented that the MCU1 overall is a problematic mess of cheap parts that only work under certain ideal conditions. For example, if the website is not too complicated, and while not having GPS or streaming service running. Sure, there are bottlenecks such as LTE, but when connected to Wifi via home or mobile phone, this should not be an issue. This computer is woefully underpowered given the tasks it has to handle all throughout the car.
To compound this one small complaint vs the complete body of complaints owners have about quality issues, we have the service centers completely acting as if the responsibility to track and accept the issues is standard fare for owning a $80,000+ car. It's NOT!!
The company, service centers and managers are acting as if the owners should know that a bad design on their part SHOULD only be expected to last 5 years at most on a CAR, of all things.
Many of us, who are actually fans of the company, car and overall direction of Tesla are extremely disappointed that WE have to bear the brunt of a purchase whose main distinguishing features were the technology, screen and overall safety vs other EV/ICE on the market.
Everyone, and I mean everyone I have talked to at charging stations, etc, either have an ongoing issue, had the screen replaced, or had other major parts replaced within 3 years of purchase. Most are actively looking to sell the car in the very near future and would not recommend the Tesla cars overall to friends simply because of the nightmares of service hassles and treating them as is if they should go through extraordinary steps to get their car in a reliable as quoted condition.
I personally was told they could NOT print out the notes they took of each of my interactions and visits for service. I was told by the svc rep and Manager that it was a separate system and could not be given to me. meanwhile asking me the same questions about did I have factory resets, etc done on my car. This after at least 10 reboots in 1 year of ownership.
It is an insult to those of us who did support the company and it's vision to hear someone now give excuses as to why a company refuses to actually FIX the issues of thousands of people without being FORCED to by a NHTSA recall or threat of recall.