I think you can escalate this yourself through your Tesla account. I don’t understand at all why this has not been fixed already.
Ok, just sent off the elevation request. We'll see if that works
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I think you can escalate this yourself through your Tesla account. I don’t understand at all why this has not been fixed already.
No 2018 car is going to have Autopilot Hardware 1. They've had AP 2.5 hardware since August 2017. It's most likely a data error that Tesla needs to correct.
Hi,
New to the website and love it!! Do all CPO Tesla's with the wording, "Autopilot with convenience features" have autopilot activated when purchased? Some people say it needs to have the Tech Package some say it has to say, "Tech Package with Autopilot". I call Tesla and they don't even know. The listings are very inconsistent in the wording of this. I just want to know if it says, "Autopilot with convenience features" that autopilot will be working when I buy the used car from Tesla. Can anyone confirm this?? Thanks.
These terms both mean the exact same thing:
"Autopilot with convenience features"
"Tech Package with Autopilot"
...That AP1 is activated/enabled in the car. When AP1 was first released, it was part of the "Tech" Package ("Tech Package with Autopilot")... then it was broken out to its own option ("Autopilot with convenience features")
AP1 gives you Traffic Aware Cruise Control, auto-lane change, lane keeping, and basic summon. AP1 is no longer in development like AP2 is. If you're looking for basic AP features, AP1 is plenty capable, but not "Full Self Driving" capable. For that, you'll need an AP2.x variant.
Ok, that car definitely has AP1. Here are the option codes (It has both option codes, actually):
DA02 Autopilot Convenience Features
TP02 Tech Package with Autopilot
I've just never see that additional text "Autopilot convenience features available through software updates" that makes it sound like it's an optional update.
Also, higher up in the option list on the Tesla webpage, it does say: "Autopilot Convenience Features"
I just picked my CPO 2016 MS last Saturday, facing same situation, called customer service three times, I was told $5K to enable rest of features and upgrade to AP2, went to local service center, they told me not every MS could be upgrade to AP2, also they don't know what should the AP1 features looks like, I should contact delivery team, I contacted delivery team, they said you should go to local service center, it could be fixed at there. I got totally confused. can I know what department you was contacted with? any phone number or email that I can get a person who know how to resolve this issue? Thank youPicked up my 2015 70D last week. It was listed as "Autopilot HW1.0 with convenience features"
However, on my way home from delivery, I noticed that autopilot was definitely NOT enabled.
I have since, returned twice to the Service center. On my last visit 3 days ago, they told me that they confirmed with the delivery team that I was definitely supposed to have autopilot enabled, but a "glitch" in their service side software was preventing them from sending the activation command to my car because it previously was not enabled. Said they would elevate the problem to engineering to try to get it fixed. So far nothing, but still holding out hope.
Anyone else having this problem, or is it just me?
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I just picked my CPO 2016 MS last Saturday, facing same situation, called customer service three times, I was told $5K to enable rest of features and upgrade to AP2, went to local service center, they told me not every MS could be upgrade to AP2, also they don't know what should the AP1 features looks like, I should contact delivery team, I contacted delivery team, they said you should go to local service center, it could be fixed at there. I got totally confused. can I know what department you was contacted with? any phone number or email that I can get a person who know how to resolve this issue? Thank you
IDoes your car have AP1 hardware or AP2 hardware? Because there's no way to "upgrade" from AP1 to AP2.
Look for the cameras in the B pillars and the rear facing side markers/turn signals. If there are cameras there, you have AP2.
I
I should have AP1, but I was told by Tesla chat guy that upgrading from AP1 to AP2 for $5K.
I copied chat script, you can see how Tesla chat agent selling AP2 for 5K on my car.Does your car have AP1 hardware or AP2 hardware? Because there's no way to "upgrade" from AP1 to AP2.
Look for the cameras in the B pillars and the rear facing side markers/turn signals. If there are cameras there, you have AP2.
That's exactly my thought, I am ighting with them. ThxSorry, but that's impossible. You were given bad, bad, information.
If you have AP1, and it's activated (you can do Traffic Aware Cruise Control and Lane Keeping) that's the end of the line.
If you have AP1 and it's not activated, you should be able to get it activated.
I will let them activate my AP1 first, then I plan to give Tesla $5K to see how they gonna upgrade my car to AP2, the chat guy was also saying $5K includes full autopilot, I will keep chat script copy see what they will do.Ok, that's a confusing chat session.
AP1 can do these when activated: Traffic Aware Cruise Control, Lane Keeping, manual Lane change (you initiate it with turn signal), basic summon, and autopark.
AP2 is different hardware, but has different levels of AP Software: Autopilot, Enhanced Autopilot, and/or Full Self Driving. (AP, EAP, and FSD) and can do all the things AP1 can do and more.
So you really have to figure out what hardware you have and then you can figure out what software they're trying to sell you.
You may have AP2 and they're activating AP, EAP, and/or FSD
But in no case whatsoever, can AP1 be upgraded to AP2.
Ok, that's a confusing chat session.
AP1 can do these when activated: Traffic Aware Cruise Control, Lane Keeping, manual Lane change (you initiate it with turn signal), basic summon, and autopark.
AP2 is different hardware, but has different levels of AP Software: Autopilot, Enhanced Autopilot, and/or Full Self Driving. (AP, EAP, and FSD) and can do all the things AP1 can do and more.
So you really have to figure out what hardware you have and then you can figure out what software they're trying to sell you.
You may have AP2 and they're activating AP, EAP, and/or FSD
But in no case whatsoever, can AP1 be upgraded to AP2.