Well.. Let me start by first saying... I love the Plaid and fully understand not having AutoPilot working doesn't prevent the car from being a car. (Seen several posts here and or on Reddit slamming owners for complaining about "core" features not working for periods of time). I get it.. However...
Traded my 2019 M3P and Took delivery of the new HW4/AP4 Model S Plaid March 30 in Orlando. Beautiful car, no real delivery issues I could see/find (outside of Driver door hard to shut but appears to be breaking in). Drove out of the "mall parking lot delivery location" (funny, but actually considering how many they have to deliver in Orlando, it's not a bad setup). I get on the interstate, try to enable autopilot, "Camera needs alignment".. yikes, so I figure, oh, it just needs to be calibrated. No calibration. Car will not calibrate, gets stuck at 94-99% and goes up and down for 200 miles. I placed a service ticket in the mobile app, get a mobile service appt (for a week away..). The day off, get a message they have converted it to a "Service Center Appointment" and it's going to be another week.
Ok, I can deal with it. Get the car to the service center at my scheduled appt 7:45am, they are backed up.. 6 others in front of me. 9am I'm out with a loaner. Car literally sits in a remote "graveyard lot" for 4 days without moving.. finally get a message "we have to order a part.. ETA 2-3 more days. Car sits for 4 more days. App responses from service center very bland "Car in-service", while it wasn't.. still sitting at the graveyard lot. (later to see when I get the car back, under oak trees).
Finally.. this Saturday, the car is ready. They replaced the forward camera cluster. Get there, drive off and wow.. autopilot engages. NO! It's hugging the right side of all lanes so bad I have people honking at me. When I turn it off and get to left of center, alerts "Take over immediately". Clearly it's not aligned and calibrated. Since the mobile app service is now closed out, they won't message me back on that service, I have to open a new ticket. No response and another "mobile service appt" scheduled for later this week which certainly will follow the same pattern since they can't do camera work remotely??
Over the weekend.. Frustrated with how it's clearly not working, I hit the clear calibration and think.. well let's just let it recalibrate. Same scenario.. Will not calibrate. I read somewhere to check for alerts/active issues in service mode and certainly, there is an active event and more frustrating, it was there before I got the car back too!
Error: APP_w349_cameraPersistentlyFaulted. Audience [service-fix,factory] (set condition: The Autopilot ECU detects one more more cameras are experiencing a persistent condition resulting in stream exits during the majority of reboots).
I've also been wondering if HW4 differences are at play here? Is the software not setup to calibrate the new resolution of the cameras? Is there something new or faulty?
I really think Tesla needs to address the service centers processes and new delivery issues. Any car with issues like this from delivery, you would think they would have a special process to get expedited. Why drop off a car you know you can't work on for days.. schedule people and appointments differently. Check all errors and validate things work before releasing.. and when a customer drives off and the problem comes back same day, have a process to get it back in.. not another week or two or three. They have an amazing product and all of the "bones" of a great service experience unlike any other. The mobile app service framework could really be great, if they fix the people side of things (scheduling, planning, organizing, customer service attitude, better communication). I have heard so many "good experiences" but I really wonder if it's the result here in Orlando of too much repair volume, undersized facility and poor leadership on service manager side.
Sorry for the long story.. just needed to vent.... Having the 2019 M3P for 4 years with ZERO issues.. I guess I didn't understand how having issues with tesla's is so complicated.
