CPO Experience/Process December 2018

[shred86]

Yeah, that was my experience as well. Even after you pick up the vehicle, if you have any issues that relate to the CPO and delivery process, talk to your Inside Delivery Agent and if it’s something that requires service, they’ll schedule you for an appointment and/or create a due bill if required. If it’s obviously a warranty issue then talk to the service center.

Good luck and hope everything goes smooth!

 

[robertmanning]

So in anticipation of my scheduled pickup tomorrow, I called the service center this morning to find out about the inspection and to make sure the car is charged up. I was told this morning that the service center has NOTHING to do with CPO cars. They are inspected at auction (his words) and handled by the sales and delivery team. He can't even tell me if it is going to be charged up for my drive home. I'll keep you updated. Wish me luck!

Oh boy. Wishing you luck. I’m on my way to pick up mine. Sitting on the train waiting for them to call me again with bad news. Fingers crossed.

 

[zer01]

Oh boy. Wishing you luck. I’m on my way to pick up mine. Sitting on the train waiting for them to call me again with bad news. Fingers crossed.

So how did it go. I put my deposit down on 12/21/18 and the car is in San Diego, being transported to a delivery center in San Diego, and I'm in San Diego yet I still don't have a delivery date.

 

[robertmanning]

So how did it go. I put my deposit down on 12/21/18 and the car is in San Diego, being transported to a delivery center in San Diego, and I'm in San Diego yet I still don't have a delivery date.

Well, I just picked up my Tesla and on my way home a tire pressure warning came up on the screen and now I’m stopped at a GAS station waiting for them to call me back as they remotely try to see what the problem is. Ahhhhhhhhhhhhhhhhhhhhhhh

 

[rplace1021]

So how did it go. I put my deposit down on 12/21/18 and the car is in San Diego, being transported to a delivery center in San Diego, and I'm in San Diego yet I still don't have a delivery date.

That's crazy! Hard to believe how hard Tesla makes the process

 

[robertmanning]

So this is my first experience in the car. I have to make a service appointment in my first ten minutes of driving the car. Waiting for them to call me to set up a time now. Fantastic.

 

[JoeMartin]

RobertManning, I feel your pain. I managed to drive 100 miles before my MCU completely failed.

No climate control, no radio, no back up camera, no autopilot, no charging (except supercharging), no mobile app access, etc.

I was 250 miles from home when that happened. Then the car was gone for 10 days while Tesla replaced the MCU (fortunately covered by warranty). Was given an Enterprise loaner, a 2019 Impala LT.

 

[noah82]

So how did it go. I put my deposit down on 12/21/18 and the car is in San Diego, being transported to a delivery center in San Diego, and I'm in San Diego yet I still don't have a delivery date.

I bought one in November in San Diego as well (I live here too). It took over 2 weeks and multiple calls/emails/texts to get it delivered. The delivery specialist kept saying "The car is in San Diego so it should be quick", but nothing ever happened until I kept pestering them. Apparently the car was located in an offsite storage facility somewhere in the city, and it took them time to find it and get it to the delivery center.

 

[noah82]

Oh, and I should mentioned that the one feature that I bought the car for was autopilot, and it wasn't even working. The service center was backed up for a month. There was no priority for an issue discovered at delivery either.

 

[zer01]

Oh, and I should mentioned that the one feature that I bought the car for was autopilot, and it wasn't even working. The service center was backed up for a month. There was no priority for an issue discovered at delivery either.

Did you ever the the autopilot issue fixed

 

[noah82]

Did you ever the the autopilot issue fixed

Yes, but it took over 20 hours of my time to go back to the delivery center for troubleshooting, calling the 800 number (waiting on hold for 1+ hour each time), going to/from the service center, and 5 days without the car while being fixed.

These "70 point inspections" are clearly not comprehensive.

 

[zer01]

Yes, but it took over 20 hours of my time to go back to the delivery center for troubleshooting, calling the 800 number (waiting on hold for 1+ hour each time), going to/from the service center, and 5 days without the car while being fixed.

These "70 point inspections" are clearly not comprehensive.

What ended up being wrong with it that caused autopilot not to work?

 

[zer01]

What ended up being wrong with it that caused autopilot not to work?

Also did they give you a loaner car when you took it in for service?

 

[noah82]

They did give me a loaner. They replaced the AP camera and the radar, but it still didn't work. They wound up replacing the AP stalk on the steering wheel and it started working again.

 

[zer01]

They did give me a loaner. They replaced the AP camera and the radar, but it still didn't work. They wound up replacing the AP stalk on the steering wheel and it started working again.

Thanks for the info...but now I am wondering if this order was a good idea.

 

[noah82]

Thanks for the info...but now I am wondering if this order was a good idea.

The whole Tesla CPO process is frustrating and infuriating. Having said that, now that everything has been fixed, none of that matters when I get into my car every day and smile.

Feel free to send me a PM if you have any more questions about the process since we're both local to San Diego.

 

[zer01]

The whole Tesla CPO process is frustrating and infuriating. Having said that, now that everything has been fixed, none of that matters every day when I get into my car every day.

Feel free to send me a PM if you have any more questions about the process since we're both local to San Diego.

Thanks, really appreciate it.

 

[nval29]

View attachment 365756 View attachment 365757 So this is my first experience in the car. I have to make a service appointment in my first ten minutes of driving the car. Waiting for them to call me to set up a time now. Fantastic.

That sucks Rob. Glad you finally got your car though.

Did you see the title to your car? Also was the car registered with actual plates or temps?

 

[robertmanning]

RobertManning, I feel your pain. I managed to drive 100 miles before my MCU completely failed.

No climate control, no radio, no back up camera, no autopilot, no charging (except supercharging), no mobile app access, etc.

I was 250 miles from home when that happened. Then the car was gone for 10 days while Tesla replaced the MCU (fortunately covered by warranty). Was given an Enterprise loaner, a 2019 Impala LT.

Wow. I guess I should count my blessings

 

[robertmanning]

That sucks Rob. Glad you finally got your car though.

Did you see the title to your car? Also was the car registered with actual plates or temps?

Didn’t see the title. I transferred my plates from my trade in car to the Tesla. I do have a temporary registration. They said I would get one from the DMV in 45 days or less. Keep me updated on your progress.