My Model 3 front roof glass cracked Sunday, October 7, afternoon while I was driving it. My son on the back seat noticed a half inch crack first and the small crack grew into a big one within an hour. I emailed two photos of the crack to Tesla Service Center in Santa Clara and brought my car there with an appointment on November 2. I was told by Jerome that I need to pay $1,300 + tax to fix it. But he did not give me a written quote for this fix. Is this a Tesla common practice? I don't believe the crack was due to external impact. Even if it was caused by a tiny external impact, Tesla should still cover the roof replacement under warranty because the roof is supposed to be strong enough to take on tiny impacts as part of normal wear and tear. Attached please find two photos of the crack.
I wrote to Jennifer at this Service Center and ask if I can have a second independent check on the crack. She said no. Four months later when I went to this Service Center March 28 to check my car tire. I asked if I can have the crack re-examined but I was told to make another appointment. This is an extremely frustrating experience to me. I am quite disappointed by Tesla's handling of this crack. I regret that I paid Tesla for Full Self Driving that I have not received yet. I could have used that money to pay for crack repair. How can I contact Tesla managers about it? I would also let potential customer know the roof can crack easily on social media. I would appreciate any suggestions from you. Thanks!