Just had a mobile technician visit this morning after opening a service request about a creaky tailgate.
The guy came out, confirmed the creak and went to work. After about 45 mins during which time he removed the plastic trim on the inside of the hatch, he said it was sorted and all done. He said he'd put some pads to dampen the sound and put some lubricant around the seal of the hatch.
Naively I didn't take it for a follow up drive whilst he was there to confirm. Only once he left did I do so, only to discover the creak hadn't gone, and was now joined by a rattle, presumably as a result of taking all the trim off.
Furthermore, upon inspection, the pads he'd placed between the metal and the plastic trim to try and damped the sound stick out and look awful.
It's absolutely unreal that this is considered "fixed" on a car that (before the massive price drops started happening) cost £70k!
I've just gone back to the service team to see what the next steps are :|
The guy came out, confirmed the creak and went to work. After about 45 mins during which time he removed the plastic trim on the inside of the hatch, he said it was sorted and all done. He said he'd put some pads to dampen the sound and put some lubricant around the seal of the hatch.
Naively I didn't take it for a follow up drive whilst he was there to confirm. Only once he left did I do so, only to discover the creak hadn't gone, and was now joined by a rattle, presumably as a result of taking all the trim off.
Furthermore, upon inspection, the pads he'd placed between the metal and the plastic trim to try and damped the sound stick out and look awful.
It's absolutely unreal that this is considered "fixed" on a car that (before the massive price drops started happening) cost £70k!
I've just gone back to the service team to see what the next steps are :|
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