proximanova
Member
This is why I think more competition in the BEV space is so vital. BMW chose to remove lumbar as well, but they clearly communicated that to their customers and offered a refund. Once more and more premium brands can actually deliver EVs that are on par with Tesla, my hope is it will force them to respond and start paying attention to customer service.
Tesla is going to face serious pressure when other brands figure out the charging networks/ software.