I know this has been discussed here and there, but how did you guys even get an SA? I am in contact with a gal who works at the dealership here in town, and she's super nice and helpful in person but not so helpful via email. Not sure she is even an SA? I guess at this point I don't even understand what an SA is, who gets one, how to get one, etc. So much variation in this process, it's pretty crazy. All she said so far was pretty much that the EDD in my profile is as much information as anybody has, but some of you seem to be getting more info than that.