So I had my first service appointment yesterday through mobile service. This was to fix the center console rear plate (with USB ports and rear air vents) which was loose. Scheduled time for mobile service was between noon to 4pm. I took the afternoon off in order to accommodate.
At 3pm the technician messaged me saying he’s running late. Next was a phone call at 7pm, saying that he’s still coming if I can confirm that I am able to accommodate. At 9pm, the technician calls again, saying that he is on his way, 10 mins out. The work itself was quick, and he replaced the face plate. The tech was friendly but clearly under immense stress, so I brought some snacks and drinks for him and we briefly chatted. He had two other service requests to handle last night after me, I said he’s free to park in my driveway and sit/rest/work on his PC as long as he needs since his night was clearly far from over.
That was my experience, take from it what you will. This is not the first time I adjusted my work schedule to accommodate Tesla for them to stiff arm me, so I had properly set my expectations. It’s not the employees’ fault, they do their best for their employer. This tech in particular apologized more than once, and said he appreciated my patience with him, and with Tesla.