Currently stuck by the side of the road in France...

[dbartram]

I am pulled off a road in France (Massif Central area), the car won't start, the main computer appears to be trying to restart but isn't succeeding. I can't drive because I can't enter the pin, and the app won't connect to the car. The T icon on the screen is active for a bit, then it goes blank, then the icon comes back -- as if it didn't succeed and so the cycle starts again.

Any suggestions for how to get moving again?

I can't figure out how to contact roadside assistance; the numbers in the "quick guide" get answered by a recording in Dutch...

 

[WannabeOwner]

Two-button reboot, possibly improved by keeping your foot on the brake from before you press both buttons until after the T-Logo reappears (99% sure the brake pedal bit is no longer needed, but won't do any harm)

But i expect you've done that

 

[TzlaTina]

You need the phone number for roadside assistance?

 

[dbartram]

yes, did it, multiple times...

 

[dbartram]

You need the phone number for roadside assistance?

yes please -- I'm trying (0)1628 450 660, but it seems to be the main number?

 

[muster39]

I am pulled off a road in France (Massif Central area), the car won't start, the main computer appears to be trying to restart but isn't succeeding. I can't drive because I can't enter the pin, and the app won't connect to the car. The T icon on the screen is active for a bit, then it goes blank, then the icon comes back -- as if it didn't succeed and so the cycle starts again.

Any suggestions for how to get moving again?

I can't figure out how to contact roadside assistance; the numbers in the "quick guide" get answered by a recording in Dutch...

Rather than rely solely on Tesla assistance, do you have access to any other breakdown insurance that’s valid in France?

From the Tesla owners manual the France roadside assistance number is copied below:

France

Local: 09 70 73 08 50

 

[Lee Davis]

Menu should give you roadside option

 

[TzlaTina]

yes please -- I'm trying (0)1628 450 660, but it seems to be the main number?

Try the french local nr

09-70-73-08-50

 

[TzlaTina]

What model did you drive?

 

[muster39]

Rather than rely solely on Tesla assistance, do you have access to any other breakdown insurance that’s valid in France?

From the Tesla owners manual the France roadside assistance number is copied below:

France

Local: 09 70 73 08 50

Also from the owners manual:

Note
The phone number is also available by touching Controls > Service.

 

[dbartram]

but, no screen

Also from the owners manual:

Note
The phone number is also available by touching Controls > Service.

...

 

[pgkevet]

Also from the owners manual:

Note
The phone number is also available by touching Controls > Service.

Which won't help with a frozen screen...

 

[TzlaTina]

Leave doors open en see if you can open trunk en frunk before it dies completely

 

[TzlaTina]

could be a 12v battery issue

 

[dbartram]

The core of my problem here is that I can't enter the pin. There's no way to bypass it, is there?

I've spoken to someone at Telsa. The car is offline from their point of view, so he can't do anything. He says the only way forward is to flatbed the car to the service centre at Montpelier. I do have breakdown cover, so it's possible -- but many do I want to avoid this if possible...

 

[Tony Hoyle]

If the car's dead I don't think you can avoid a flatbed..

9v battery on the frunk to get it open and a jumpstart on the 12v *might* get you powered up.. but that's risking you stop again somewhere else.

 

[WannabeOwner]

There's no way to bypass it, is there?

APP and use that to START the car

But I think you said you tried that

EDIT: Yes, sadly:

the app won't connect to the car

but maybe you will get lucky on that front

 

[WannabeOwner]

APP and use that to START the car

CONTROLS ,,, then START

But IIRC you need to set this up beforehand, otherwise there is a CONFIRM step to be done (first time) from Car Screen

 

[DoricJim]

I’d you have a 10mm socket to hand/toolkit then maybe try this

Tesla Model 3 Hard Reset - How-To Perform a 12V Reset on Your Tesla!

But be careful!!! I accept no liability for shocks etc.

 

[MrBadger]

Long shot, but if you have app connectivity to the car from the app (when our car computer failed, we didn't, so long shot), see if you can disable p2d from the app of the main drivers phone.

Surprising how much of the car still works when car computer fails.

What temporarily fixed our issue (comms gateway had failed which prevented the car computer from cleanly booting), was, after trying 12v disconnect, then HV disconnect, an overnight rest for the car, which coincided with Tesla service centre turning up to give the car a poke with a wired laptop. Latter was not needed in the end.