Customer service appears to be broken

[whitex]

They didn't pay me any interest. In fact, I had a loan on the car that I had to make payments on, and since the interest is front loaded in payments I ended up paying a lot of interest (just a few hundred dollars probably, but still) on a loan on a car that I had returned months prior

Well, I guess they fixed that problem for future customers, no more refunds. The same way they fixed pano roof problems.