If they can't handle SF to Fremont, I'm really concerned how mine will be upon delivery here in Hawaii!
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Delivered: Fremont express pickup experience & overall MY build quality
- Thread starter burton06
- Start date
maximus96
Member
They can handle it and get it there. It just might not be done with the level of care expected from a $60k car...
theganjaguru
Guru
DOUGH! I Stand corrected. But technically the roadster chassis was built by Lotus, so Tesla wasn’t responsible for build and panel gaps, that responsibility belonged to Lotus and I bet no roadster owners complained of the pane gap issues. Tesla only built battery, software and drivetrain for the original roadster.
LevelHeaded
Member
Never buy a Tesla for its outer skin. Everything under that, maybe...
rxlawdude
Active Member
I’ learned over the past few days that LevelHeaded is right. I took delivery of my MY on Wednesday in Indianapolis. Same communication issues. Same fit and finish issues. I was upset for a minute.
I drove a Toyota Highlander prior to this and loved it. No fit and finish issues at all.
I absolutely LOVE LOVE LOVE my MY. I hope they fix my fit and finish issues, but even if they don’t I will definitely keep the car and LOVE it.
That perfect Highlander I mentioned that I loved, I still have it but doubt I’ll ever choose to drive it again.
My advice for people on the fence: Don’t put off your purchase hoping things will get better. You are missing out on a wonderful driving experience.
I think the reason you're being called a "pothead" is because you have "ganja" in your username.
dandrewk
Active Member
Admittedly, the whole reason I was reading this thread at all was that I was curious about the express pickup in Fremont. So you now pick up your car from the lot in front of the factory, and not at the delivery center down the road? Is this just to provide a contactless pickup, or was that the procedure before the pandemic?
Bruce.
Bruce.
I think you’re right but I also think it’s better. I was there for a test drive a couple weeks ago and not only is it pretty cool to be at the factory, they were showing new owners how to use the Supercharger right in front of the showroom. You don’t get that experience at the delivery center on Fremont Blvd.
dandrewk
Active Member
I understand they were delivering at the factory, but this one (and I think all from now on) was at the Fremont Delivery hub across the freeway. I'd have liked to check out the factory, but then I got my Model 3 at the Delivery Hub and it turned out great, as did the Model Y, so that place holds good karma with me.
This procedure is all about Covid. Last year, I had a delivery advisor with me the whole time. It comes in two flavors: "Contactless" - as described here. There is also something called "Touchless", which is done at the SF center. There is not parking lot there as it's on Van Ness, so deliveries are done on the second floor. I've been on that floor, and it's a bit of a labyrinth, so I can see why they would want someone from Tesla to assist.
Thanks @NevadaFrenchy and @dandrewk, good info. This sounds waaaay different from ordering and picking up my car in 2015.
(Fit and finish were an issue back then too, although fortunately my car didn't have any glaring issues. The biggest problem was that a seagull pooped all over it after they drove it out of the building, so they had to clean it up again before we could leave.)
@burton06 I hope they take care of your car's issues in a timely manner. Good luck, and congratulations on the new ride!
Bruce.
(Fit and finish were an issue back then too, although fortunately my car didn't have any glaring issues. The biggest problem was that a seagull pooped all over it after they drove it out of the building, so they had to clean it up again before we could leave.)
@burton06 I hope they take care of your car's issues in a timely manner. Good luck, and congratulations on the new ride!
Bruce.
I received an email today explaining that my car will be available for "Express Pick-Up" from the Fremont Factory tomorrow. VIN 0150XX. I have a few questions for my SA, but have not received a response yet. Any advise would be much appreciated. The questions I have are:
1. Inspect the vehicle before final payment — will you get a message saying what stall your MY is in before transferring payment? Seems like this is not possible.
2. Inspect the vehicle before clicking "Accept Delivery" in the app —seems like all you can do it inspect the outside of the MY, as you need to accept delivery before you can open a door. Any way around this?
3. Process to reject delivery — if I am not satisfied with the vehicle, do I just walk away and call Tesla the following business day (if picking up at night)? What happens to my payment?
4. Reporting Discovered Issues — if I find defects that need to be fixed, how do I report these issues so they are documented? It seems easy is someone from Tesla is there with me, but could be challenging after delivery.
I really hope my MY is in good shape. And if this all goes well, the express pick-up process could be a good future as no one likes to be haggled during a purchase process.
Thanks.
1. Inspect the vehicle before final payment — will you get a message saying what stall your MY is in before transferring payment? Seems like this is not possible.
2. Inspect the vehicle before clicking "Accept Delivery" in the app —seems like all you can do it inspect the outside of the MY, as you need to accept delivery before you can open a door. Any way around this?
3. Process to reject delivery — if I am not satisfied with the vehicle, do I just walk away and call Tesla the following business day (if picking up at night)? What happens to my payment?
4. Reporting Discovered Issues — if I find defects that need to be fixed, how do I report these issues so they are documented? It seems easy is someone from Tesla is there with me, but could be challenging after delivery.
I really hope my MY is in good shape. And if this all goes well, the express pick-up process could be a good future as no one likes to be haggled during a purchase process.
Thanks.
dandrewk
Active Member
1. You won't get any stall information. All cars scheduled for delivery that day are parked in front of the delivery hub. If you have already paid and accepted delivery, you can use the app to get you car to honk or flash lights. If not, you can look for your configuration and check the VIN.
2. You will not get access to the interior as you won't have the car populated to your app. You could go inside and they will probably open it for you. But really, "accept delivery" does not prevent you from rejecting the car.
3. There are advisors there that can handle this. They can advise you as to repairability. If you still want to reject it, a manager will have to release the VIN and put your order back into the system for replacement.
4. You can ask someone to come out so you can document the issues. Personally, I don't think that's necessary. They are motivated to say things like "it's in spec" at delivery point. This allows Tesla to officially book the sale. Plus, you may discover other issues once you drive it. You will get a lot further with a service appointment to fix things.
I picked up my Model Y PUP white on white yesterday evening at the Factory. It's a very smooth process. Overall, the car's fit and finish is acceptable and it is so fun to drive. As long as service can fix my issue, I will be very happy.
Since I picked it up at the Factory without being able to talk to anyone, who should I talk to about fixing issues found during delivery? I feel like these should be addressed quickly by a person and not handled through the app. Any recommendations would be much appreciated.
Since I picked it up at the Factory without being able to talk to anyone, who should I talk to about fixing issues found during delivery? I feel like these should be addressed quickly by a person and not handled through the app. Any recommendations would be much appreciated.
LevelHeaded
Member
Ooph, I dunno if I could’ve handled the dent. Paint issues are one thing but panel damage may have scared me away
Damn! You got my exact spec, sorry to see dings on a brand new car out the gate. That's a complete fail for Tesla quality... Great to see they are making this combo though, gives me hope as I haven't got a vin yet after ordering 1st March.
Post more pics please. The white on white lots awesome! Any other insights appreciated.
maximus96
Member
My pick up at fremont was also contactless with no staff present. Initially when a Tesla rep first texted me to schedule delivery, I asked and was given the email contact of delivery specialist. I was supposed to let him know of any issues. I went thru my car after getting home, found a bunch of stuff, and emailed this person. Two days later he replied and said that should go thru Service and not him. Great.
I made a post about my situation here, "Express Pick Up" at Fremont last Saturday - laundry list of issues
I should be picking up today and will see what got fixed...
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